What are the responsibilities and job description for the Concierge| Full-time - Year-round position at Hyatt Regency?
Organization- Hyatt Regency Lake Tahoe Resort, Spa and Casino
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our Concierge team creates memorable and tailored guest experiences that reflect the spirit of Lake Tahoe and the luxury of our resort.
As a Concierge, you will be the primary point of contact for guests seeking information, recommendations, or assistance during their stay. You will provide thoughtful, detailed, and personalized service, ensuring guests feel welcomed, valued, and well-cared-for.
Key Responsibilities:
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Equal Opportunity Employment
Hyatt is an equal-opportunity employer. R C R S SO GI NI D V.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our Concierge team creates memorable and tailored guest experiences that reflect the spirit of Lake Tahoe and the luxury of our resort.
As a Concierge, you will be the primary point of contact for guests seeking information, recommendations, or assistance during their stay. You will provide thoughtful, detailed, and personalized service, ensuring guests feel welcomed, valued, and well-cared-for.
Key Responsibilities:
- Provide knowledgeable recommendations for dining, entertainment, outdoor recreation, and local attractions
- Secure reservations, tickets, and transportation for guests upon request
- Maintain up-to-date knowledge of resort amenities, events, and local happenings
- Act as a liaison between guests and other hotel departments to ensure a seamless experience
- Respond promptly to guest inquiries, both in person and via phone or email, with professionalism and warmth
- Maintain a clean, organized, and welcoming lobby presence at all times
- Assist with special requests such as floral arrangements, gift deliveries, or milestone celebrations
- Document guest interactions and preferences to enhance future visits
- Previous guest service experience required; concierge or front desk experience strongly preferred
- Strong knowledge of the Lake Tahoe area, including restaurants, activities, and seasonal events
- Excellent communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency in computer systems and ability to learn Hyatt-specific platforms
- A genuine desire to make guests feel special and supported throughout their stay
- Must be available to work a flexible schedule including weekends and holidays
Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Equal Opportunity Employment
Hyatt is an equal-opportunity employer. R C R S SO GI NI D V.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.