What are the responsibilities and job description for the Hotel Front Desk Agent position at Hyatt Place St. Augustine / Vilano Beach?
Job Description
- Assists guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
- Go above and beyond to provide assistance to all guests. Assist with luggage, coffee, directions, wake up calls, future reservations, etc...
- Coordinates all guest requests, informs guests of hotel services, features, and room amenities.
- Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.
Job Qualifications (optional-please fill-out if the position is unique to your location):
- High Schooldiploma or equivalent required.
- Customer service experience is required, preferably in a hotel,restaurant or related field.
- Must have ability to work weekends and holidays.
- Requires strong command of the English language to include speaking, reading and writing.
- Ability to learn quickly and work in fast paced position with constant guest interaction.
- Must be able to multi-task.
- Ability to lift, pull, and push moderate weight (minimum of 25lbs).
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Must be18 years or older.
- Must possess a valid driver’s license and social security card.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $16