Hotel Front Desk Supervisor

The Hyatt Place Seattle/Downtown is seeking a guest‑focused, energetic, and service‑driven Front Desk Supervisor to join our team! Located in the heart of the city—just steps from the Space Needle, Seattle Center, MoPOP, and major business districts—our hotel welcomes a mix of travelers from around the world. This role is perfect for someone who thrives in a lively, fast‑paced environment and is passionate about creating memorable guest experiences.

As a Front Desk Supervisor, you'll be a key part of daily hotel operations. You’ll lead your shift confidently, participate in our Manager‑on‑Duty (MOD) program, and help shape a workplace where teamwork, hospitality, and problem‑solving shine. Your availability to work a variety of shifts—including mornings, evenings, weekends, and occasional overnights—helps support the daily operational needs of our busy downtown hotel, ensuring we deliver consistent, high‑quality service to every guest.

What You’ll Do

• Lead, support, and motivate front desk team members.
• Assign daily tasks and ensure smooth, efficient shift operations.
• Welcome guests with friendly, attentive, and professional service.
• Respond promptly to guest needs, questions, and special requests.
• Participate in the hotel’s MOD program to support property operations when scheduled.
• Process check‑ins, check‑outs, payments, and all required shift reports accurately.
• Provide guests with local recommendations and hotel information.
• Maintain a clean, organized, guest‑ready lobby environment.
• Collaborate with other departments to ensure a seamless guest experience.
• Work a flexible schedule, including nights, weekends, holidays, and occasional overnights.

Who You Are

• 2 years of hotel front desk experience (supervisory experience strongly preferred).
• Skilled at delivering exceptional, personable customer service.
• Confident leading a team and handling guest‑service challenges.
• Experience with Opera PMS and Micros POS is a plus.
• Thrives in a fast‑paced, guest‑focused environment.
• Friendly, outgoing, and comfortable working with guests from all over the world.
• Interested in growing your hospitality career with a respected brand.

Amazing Benefits at a Glance

• ​Free Employee parking available
• Employer paid Orca card after 30 days
• Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
• Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
• Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• Other benefits: Dailypay- same day pay up to 80% of your daily earnings
• Shoes Program- 30% off work shoes
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $89!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

All candidates will be required to complete a pre-employment background check.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Supervisor may be asked to perform.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What is your current availability, and are you able to work a mix of morning, evening, weekend, and occasional overnight shifts?
• How do you approach training a team member on a new or updated policy or procedure to ensure they understand and can confidently apply it?
• Have you previously been employed by Hotel Equities?

Experience:

• Front desk: 2 years (Required)
• Hotel: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25