Front Desk Agent / Guest Service Representative

Front Desk Agent – Hyatt Place Seattle Downtown

Pay Range: $21.30–$23.00 per hour
Full‑Time or Part‑Time | Morning, Evening & Weekend Availability Required

Hotel Equities, an award‑winning hospitality management company, is searching for a personable and service‑focused Front Desk Agent to join our team at Hyatt Place Seattle Downtown. If you enjoy making people feel welcome and want to grow your career in hospitality, we’d love to meet you.

About the Role

Front Desk Agents play a key role in creating a smooth, enjoyable experience for every guest. In this role, you will handle check‑ins and check‑outs, answer questions, provide local recommendations, support reservation needs, and assist with calls and messages. You will also be responsible for accurate payment processing, shift reports, and maintaining daily accounting standards.

This position requires a friendly, professional demeanor, attention to detail, and the ability to work well under pressure. Schedule flexibility—including mornings, evenings, and weekends—is required.

What You’ll Be Doing

• Welcome guests with warm, attentive, and personalized service
• Process arrivals, departures, payments, and reservation updates
• Respond promptly and professionally to guest inquiries, needs, and concerns
• Handle phone calls, messages, and PBX operations
• Collaborate positively with team members in all departments
• Support hotel operations as needed during busy periods
• Contribute ideas and feedback to improve guest satisfaction

Who We’re Looking For

• A natural people person and customer service advocate
• 1–2 years of hotel front desk or hospitality experience preferred
• Experience with hotel PMS systems and Micros POS is helpful
• Comfortable multitasking and staying organized in a fast‑paced environment
• Welcoming of diverse cultures, backgrounds, and perspectives

Amazing Benefits At A Glance

• Free Employee parking available
• Employer paid Orca card after 30 days
• Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
• Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
• Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
• Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• Other benefits: Dailypay- same day pay up to 80% of your daily earnings
• Shoes Program- 30% off work shoes
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $89!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

All candidates will be required to complete a pre-employment background check.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Agent may be asked to perform.

Job Types: Full-time, Part-time

Pay: $21.30 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• How did you hear about this position? ( Indeed, LinkedIn, School, Etc.)
• The ideal candidate will be flexible with availability, with shifts typically being 7am-3pm and 3pm-11pm which does include weekends. Are there any days that you are not available?

Experience:

• Front desk: 1 year (Preferred)
• Hotel: 2 years (Required)

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $23