What are the responsibilities and job description for the Evening Front Desk Agent position at Hyatt Place Pittsburgh Airport Robinson Mall?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and efficient experience. The ideal candidate will possess excellent communication skills and a strong commitment to guest services, contributing to the overall satisfaction of our visitors.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries and requests promptly, addressing any concerns with professionalism.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Process reservations via phone systems and online platforms, ensuring all details are correctly entered.
- Conduct night audits as required, balancing accounts and preparing reports for management.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
Skills
- Previous experience in a hotel or resort environment is preferred.
- Strong phone etiquette skills to handle calls professionally and courteously.
- Excellent guest relations skills to foster positive interactions with visitors.
- Familiarity with hospitality software systems is an advantage.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent and help us create memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $14 - $16