Assistant Front Office Manager

Overview
We are seeking a dedicated and experienced Assistant Front Office Manager to join our hospitality team. This role is vital in ensuring exceptional guest experiences and smooth front desk operations at our resort. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage guest relations efficiently. Previous hotel management experience and multilingual abilities are highly valued to support our diverse clientele. This position offers an excellent opportunity for growth within the hospitality industry, emphasizing guest services, team coordination, and operational excellence.

Responsibilities

• Assist in overseeing daily front desk operations, including check-in/check-out procedures and guest inquiries
• Support the front desk team in delivering outstanding customer service and guest relations
• Manage multi-line phone systems with professionalism and courtesy, adhering to phone etiquette standards
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Handle night audit responsibilities, reconciling accounts and preparing reports for management
• Train and mentor front desk staff to maintain high standards of service quality
• Address guest concerns or complaints efficiently, aiming for prompt resolution and guest satisfaction
• Support management in implementing hotel policies and procedures to ensure operational efficiency
• Assist with administrative tasks such as scheduling, reporting, and inventory management

Skills

• Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services roles
• Strong customer service skills with a focus on guest satisfaction and guest relations
• Bilingual or multilingual abilities to effectively communicate with diverse guests are preferred
• Knowledge of hotel management systems and multi-line phone systems is essential
• Familiarity with night audit procedures and hotel management practices
• Excellent phone etiquette and communication skills, both verbal and written
• Leadership qualities with the ability to train, motivate, and support a team in a fast-paced environment
• Ability to handle multiple tasks efficiently while maintaining professionalism under pressure
• Passion for hospitality industry standards and a commitment to providing exceptional guest experiences

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $24 - $26