What are the responsibilities and job description for the Accounting Admin position at Hyatt Centric Old Town Alexandria?
Accounting Admin/Billing Coordinator/Front Desk Agent
About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!
T.E.A.M = Together Everyone Achieves More
About the Role:
We are seeking a highly detail-oriented and organized Hotel Accounting Admin to join our Front Office team. This position is classified as a Front Desk Agent role and will include full Front Desk training; however, the primary focus of this role will be hotel billing administration, invoicing, commissions, income journal support, and cross-departmental account coordination.
This is an ideal opportunity for someone who enjoys both guest-facing hotel operations and behind-the-scenes financial accuracy. The successful candidate will be exceptionally detail-oriented, highly organized, and comfortable working with data, systems, and process-driven work.
In addition to daily billing and reconciliation responsibilities, this role will also support ongoing evaluation of current accounting and billing processes, helping identify opportunities for efficiency, accuracy improvements, and operational consistency across departments.
Advancement Opportunities and Professional Career Path:
• Front Office Manager • Operations Manager • Assistant General Manager • General Manager
Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?
Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What’s Your More?
TEAM Benefits:
- 401k
- Health/Dental/Vision/Life/Voluntary Insurance
- Management Development Program
- TEAM and Travel Discounts
- Vacation/Well/Holiday Pay
- Career Advancement Opportunity
- Referral Bonus Program
Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.
Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!
Key Responsibilities
- Manage and process hotel billing, invoicing, and folio reconciliation
- Support all hotel departments with billing-related questions and account coordination
- Prepare and distribute invoices for corporate, group, and transient accounts
- Assist with commission tracking, processing, and verification
- Support preparation and posting of daily income journals in coordination with Accounting
- Review guest and group accounts for accuracy prior to billing and posting
- Investigate and resolve billing discrepancies in a timely and accurate manner
- Maintain detailed records of payments, billing documentation, and account notes
- Utilize Excel for tracking, reporting, and reconciliation support
- Assist Front Desk operations and guest service needs as needed
- Participate in cross-training and Front Office operational support
- Evaluate current billing and accounting-related workflows and assist in identifying process improvement opportunities
- Coordinate with Sales, Front Office, and Accounting teams to ensure financial accuracy and consistency
- Ensure compliance with hotel policies, accounting procedures, and brand standards
Qualifications
- Prior hotel front desk, accounting, billing, or administrative experience preferred
- Strong preference for candidates with Opera Cloud experience
- Hospitality experience strongly preferred
- Advanced proficiency in Microsoft Excel required
- Strong attention to detail and high level of accuracy
- Ability to manage multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Ability to identify issues, investigate discrepancies, and follow through to resolution
- Familiarity with hotel PMS systems
- Comfortable working with financial data and basic accounting workflows
- Professional, dependable, and process-oriented mindset
Ideal Candidate Traits
- Extremely detail-oriented and analytical
- Naturally process-driven and organized
- Curious mindset with interest in improving systems and workflows
- Strong accountability and follow-through
- Able to spot errors and inconsistencies others may miss
- Comfortable balancing guest service with administrative precision
Why Join Us?
This role offers a unique blend of Front Office operations and hotel accounting support, providing exposure to both guest service and financial operations. You will play a key role in ensuring billing accuracy while also contributing to process improvements that enhance efficiency and consistency across the hotel.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire.
Source: Hospitality Online