What are the responsibilities and job description for the HRC Case Manager position at Hyacinth Foundation?
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HRC Case Manager
JERSEY CITY, NJ
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Job Type
Full-time
Description
Responsibility:
General Responsibilities
Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.
The following foundational behaviors are expected as an employee of Hyacinth:
Service/Client Services
Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients
Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.
Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the client and agency.
Position Summary
Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.
In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)
Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.
Approximate Percentage of Time
Tasks/Duties/Responsibilities
70%
Client Services
Reporting /Monitoring
Hyacinth representation/advocacy
Training and certifications
Total
Other Duties Describe important tasks or duties, not mentioned above
Demonstrates understanding of objectives, duties and responsibilities in accordance with the job description.
Required Minimum Education: Bachelor’s Degree Other: None
Required Years of Related Experience: 1-3 years
(Include any required computer skills, certifications, licenses, languages, etc.)
Indicate whether supervisor/people management experience is required.
Supervisory Experience Is Not Required.
Required Years of People Management Experience:
N/A
Requirements
Preferred Qualifications
Consider and identify qualifications that are not required to perform the job but would be extremely helpful to performing the job.
Preferred Minimum Education
Experience working in communities in Hudson County. Knowledge of supportive services and community resources.
Preferred Related Industry Experience: Grant reporting and data collection experience
Preferred Knowledge, Skills And Abilities
(Include any preferred computer skills, certifications, licenses, languages, etc.)
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HRC Case Manager
JERSEY CITY, NJ
Apply
Job Type
Full-time
Description
Responsibility:
General Responsibilities
Hyacinth AIDS Foundation’s mission is to help people live with HIV, stop the spread of the epidemic, and serve as a critical voice in the public debate surrounding AIDS in New Jersey.
The following foundational behaviors are expected as an employee of Hyacinth:
Service/Client Services
Consistently demonstrates respect, responsiveness, and professionalism towards others while providing superior service for our clients
- Treats each client as a priority
- Respects each client’s right to quality service, confidentiality, and dignity.
- Works with co-workers to ensure integration of services
- Displays a welcoming, helpful attitude to clients
- Establishes and maintains personal boundaries in clinical supervision with clients or co-workers
Actively cooperates within the region and/or program and participates in the constructive resolution of conflict.
- Focuses on improving communication and collaboration
- Tries to understand the other person’s point of view when there is a challenge
- Works with all regional staff to provide a full continuum of services to clients.
- Understands local community resources and can make appropriate referrals.
- Is clear and tactful when collaborating and working with others.
Assuming responsibility for one’s own self in the workplace and exhibiting commitment to the client and agency.
- Takes pride in his/her work
- Advances Hyacinth’s reputation for excellence.
- Incorporates boundaries and ethical guidelines into decision making.
Position Summary
Provide brief and concise statement explaining the main purpose for the existence of this position. Provide a brief summary of the role.
- Under the supervision of the HRC, performs duties relating to Harm Reduction specific community case management and referral services as needed.
In order of importance, briefly describe, in sentence form, the essential functions/major responsibilities of this position (principal duties and responsibilities of the position)
Typically, job descriptions should contain no more than seven or eight major responsibilities ranked in order of highest percentage of time to least.
Approximate Percentage of Time
Tasks/Duties/Responsibilities
70%
Client Services
- Provide HRC Case Management in Hudson County
- Conduct Community outreach, provider education and client recruitment of, high risk negative clients, newly diagnosed and out of care clients in North Hudson
- Conduct education presentations about Harm Reduction to providers throughout Hudson County
- Develop available resources in Hudson County
- Develop clients’ individualized assessments and service plans.
- Refer clients to medical care, substance use treatment and other supportive service needs
Reporting /Monitoring
- Establish, maintain and update client case records using approved agency forms and procedures. Ensure confidentiality of all records.
- Prepare monthly reports in accordance with agency policies and procedures.
- Maintain and update client information in required reporting sysem
Hyacinth representation/advocacy
- Attend and participate in staff meetings and supervisory conferences
- Maintain working relationships with other community providers
- Observe established administrative procedures.
- Provide written reports and maintain statistics as required
- Represent the agency at community events, meeting and conferences
- Attend and participate in staff training opportunities.
- Adhere to Hyacinth policies and procedures including client confidentiality provisions
Training and certifications
- Attend required opioid and harm reduction meetings
Total
Other Duties Describe important tasks or duties, not mentioned above
- Maintain working relationships with other community providers
- Observe established administrative procedures
- Assist in preparation of written and electronic reports, maintaining records and statistics of program data as required.
- Assist with group activities, outreach events and other program informal and formal social events.
- An ideal candidate must have flexibility to work nights and some weekends as needed.
Demonstrates understanding of objectives, duties and responsibilities in accordance with the job description.
- Understands job responsibilities and keeps current on skills and information needed to meet new challenges
- Works with team leader/manager on areas of job responsibilities that are unclear.
- Serves as a steward of the public’s trust and money.
- Takes responsibility for timely decisions and actions.
- Routinely checks for accuracy in his/her own work.
- Evaluates how well an event or program was completed (i.e. attendance and target audience specifications, asks clients to rate effectiveness, asks people what was good and what can be better next time).
- Informs team leaders and/or managers about decisions that affect work.
- Recognizes problems and complaints and escalates to team leaders and/or managers when necessary.
Required Minimum Education: Bachelor’s Degree Other: None
Required Years of Related Experience: 1-3 years
- Social services/community services
(Include any required computer skills, certifications, licenses, languages, etc.)
- Active listening skills
- Familiarity with trauma informed care approach
- Knowledge of available services and community resources in North Hudson
- Bi-lingual (English and Spanish)
Indicate whether supervisor/people management experience is required.
Supervisory Experience Is Not Required.
Required Years of People Management Experience:
N/A
Requirements
Preferred Qualifications
Consider and identify qualifications that are not required to perform the job but would be extremely helpful to performing the job.
Preferred Minimum Education
- Bachelor's degree and one-year previous office experience.
- A candidate who has no degree but seems exceptionally suitable will be considered if he/she can demonstrate additional years of relevant office systems experience.
- Candidate must have excellent oral presentation and writing skills.
- Expressed commitment to Hyacinth philosophy
Experience working in communities in Hudson County. Knowledge of supportive services and community resources.
Preferred Related Industry Experience: Grant reporting and data collection experience
Preferred Knowledge, Skills And Abilities
(Include any preferred computer skills, certifications, licenses, languages, etc.)
- Must be knowledgeable about working with people with active substance use disorders.
- Must be culturally competent and sensitive to the varying socio-cultural factors that contribute to the HIV infections and substance use in Hudson County.
- Must be able to work non-traditional hours and days including late nights and weekends in order to reach high risk populations.
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