What are the responsibilities and job description for the Program Manager position at Hy-Tek?
Hy-Tek Intralogistics
Job Description
Job Purpose:
The Program Manager serves as the strategic and operational cornerstone for one of Hy-Tek's most important client accounts. This role owns the full lifecycle of complex, multi-workstream deployments — from planning and resource alignment through successful execution — while serving as the primary bridge between Hy-Tek's internal teams and the client's leadership. This role will collaborate with Hy-Tek leadership, Account Manager, OEM partners, and the client.
Essential Duties and Responsibilities:
Program Leadership
- Provide overall direction and leadership to cross-functional teams of technicians, parts support, coordinators, and delivery drivers supporting assigned client programs.
- Serve as the senior point of accountability for all project deliveries within the assigned account portfolio.
- Act as a lead within projects as needed, providing coaching, and mentoring to develop team capability.
Client Partnership
- Collaborate closely with the client's dedicated Account Manager plan and sequence multiple concurrent project opportunities and active workstreams.
- Evaluate and prioritize equipment repair and planned maintenance cycles based on client needs, organizational impact, and team bandwidth.
- Manage work in process for all repairs and planned maintenance services.
- Assure both on site & ordered replacement parts inventories are servicing the client at the highest possible service level.
- Maintain 100% uptime of equipment to the client.
- Communicate status of all equipment repairs and planned maintenance services to client contacts on a daily/per shift basis.
- Review and advise on lowering operating costs on the client’s fleet.
- Manage technicians and coordinators on site at multiple locations and shifts.
- Regularly communicate program performance, risks, and opportunities to senior management and key stakeholders.
Execution & Performance Management
- Monitor all repairs against established baselines and proactively pursue opportunities for continuous improvement.
- Manage program budgets with transparency and accuracy, keeping stakeholders informed at every stage.
- Identify and mitigate risks early, preventing minor issues from escalating into program-level problems.
Collaboration & Integration
- Foster strong collaboration with internal and external partners to optimize resource allocation and remove obstacles.
- Bridge gaps in team dynamics, processes, and systems.
- Implement service and operations strategies that measurably improve communication, service quality, and client satisfaction.
Compliance & Quality
- Coordinate and enforce adherence to all product safety requirements, quality standards, and technical compliance obligations across applicable industry and regulatory specifications.
- All other duties as assigned by supervisor.
Knowledge, Skills and Abilities:
- Bachelor's degree in a related field preferred.
- 10 years of experience in the material handling industry or related industrial field with a demonstrated focus on continuous improvement, communications, and successful client interaction.
- Proven ability to lead, coach, and develop high-performing teams.
- Exceptional multitasking and organizational skills; thrives in a fast-paced, high-stakes environment.
- Self-directed and highly accountable — capable of operating with minimal supervision at a senior level of responsibility.
- Strong interpersonal and communication skills, with the ability to influence stakeholders at all organizational levels.
Working Conditions:
- Travel to client sites and Hy-Tek offices as required.
- Work performed across office, warehouse, and active manufacturing environments.
- May involve extended periods in a stationary position, walking, or sitting.
- Potential exposure to noise levels exceeding standard DBA thresholds; appropriate PPE provided.
***Job requirements listed indicate the minimum level of knowledge, skills, and/or ability necessary to perform the job proficiently. This job description is not an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other job-related duties as requested by their supervisor, subject to reasonable accommodations ***