What are the responsibilities and job description for the Client Care Representative position at HY-TECH TILE, INC?
The Client Care Representative plays a vital role within the Client Services Team, reporting to the Client Care Manager. This position focuses on maintaining strong client relationships through periodic scheduled calls and primarily email communication. Utilizing CRM software and call center technology, the representative ensures smooth appointment scheduling and effective customer support with no travel required. This role offers growth opportunities into Customer Support Leadership.
Responsibilities
- Communicate proactively with clients through email and scheduled calls
- Manage appointment scheduling efficiently
- Provide timely and accurate customer support
- Conduct follow-up calls to ensure client satisfaction
Preferred Qualifications
- 1 years of experience in customer service
- Associate’s degree in Business or related field
- Familiarity with Customer Relationship Management (CRM) software
- Strong communication and active listening skills
- Proficiency in data entry