What are the responsibilities and job description for the Sales Service Representative position at HVAC Comfort Supply?
Company Description HVAC Comfort Supply partners with HVAC Depot AZ, a trusted provider of HVAC training, equipment, and industry expertise based in Phoenix, AZ. The organization focuses on empowering HVAC professionals with practical knowledge, hands-on training, and access to high-quality products that help them excel in their careers. Through free technical training events, exposure to the latest HVAC technologies, and networking opportunities, HVAC Depot AZ supports technicians in improving efficiency and service quality. The company also helps bridge the gap between manufacturers and technicians, ensuring successful installations, maintenance, and repairs. Professionals at all career stages can benefit from the company’s emphasis on continuous learning and growth in a dynamic industry.
Role Description The Sales Service Representative role at HVAC Comfort Supply is a full-time, on-site position located in Tucson, AZ. In this role, the Sales Service Representative engages with HVAC professionals and contractors to understand their needs, recommend appropriate equipment and solutions, and provide responsive customer service. Day-to-day responsibilities include processing orders, preparing quotations, answering product and technical inquiries, and coordinating with the warehouse and logistics teams to ensure accurate and timely deliveries. The role also involves maintaining strong relationships with existing accounts, identifying opportunities for additional sales, and supporting promotional activities and training events. The Sales Service Representative is expected to document customer interactions, follow up on leads, and contribute to a positive, collaborative work environment.
Qualifications
- Customer service and sales skills, including active listening, relationship building, and the ability to recommend solutions based on customer needs.
- Basic HVAC product knowledge or strong willingness to learn about equipment, systems, and industry trends.
- Proficiency with order entry and CRM or sales management software, along with solid general computer skills.
- Clear verbal and written communication skills, with the ability to explain technical concepts in an accessible way.
- Strong organizational and time management skills, including attention to detail and the ability to handle multiple tasks in a fast-paced environment.
- Ability to work on-site in Tucson, AZ, collaborate effectively with cross-functional teams, and provide dependable follow-through for customers.
- Previous experience in inside sales, customer service, or distribution (HVAC or related industries preferred but not required).
- High school diploma or equivalent required; additional education or technical training in HVAC or a related field is an advantage.