What are the responsibilities and job description for the Receptionist position at HutsonWood at Brazil?
Towne Park Senior Living is a not-for-profit senior living community in Brazil, IN that offers exceptional value. As a not-for-profit, we exist to fulfill our mission: To advance the health and well-being of those we serve.
Full time employees are eligible for our full benefits package including medical (with available HSA and/or FSA)/dental/vision/prescription coverage as well as life/STD/LTD/disability, 401k with matching, tuition reimbursement, premium pay and bonuses!
SUMMARY: The Receptionist is responsible for providing general non-certified screening of personnel and visitors as mandated by federal and state requirements, as well as answering phones, directing guests, and assisting our business office on tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES: An individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required. Other duties as assigned.
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Greet and assist residents, family members, visitors, and staff in a professional and courteous manner.
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Answer and direct incoming phone calls promptly and accurately.
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Maintain visitor logs and ensure adherence to facility security and infection control protocols.
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Receive, sort, and distribute mail and packages.
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Provide administrative support, including filing, copying, faxing, and data entry.
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Communicate effectively with nursing, administrative, and support departments.
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Maintain a neat and organized reception area.
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Assist with new resident admissions by preparing welcome materials and notifying appropriate departments.
REQUIRED SKILLS:
- Excellent written and verbal skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Maintain confidentiality and professional discretion.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to understand and comply federal and state regulations and facility policy and procedures.
- Ability to review and analyze report information, while using critical thinking skills to evaluate data for compliance and/or discrepancies.
- Ability to work independently, as well as collaboratively, within team environment.
- Ability to make independent decisions when circumstances warrant such action.
- Ability to deal tactfully with employees, residents, family members, visitors, government agency personnel, and the general public.
EDUCATION and/or EXPERIENCE:
- High school diploma or equivalent
- Proficient in reading, writing, and following written and oral instructions.
- Preferred one (1) years’ experience working in the field of residential care, childcare or senior care.
EOE
