What are the responsibilities and job description for the Entry Level Customer Service Assistant position at Hustle Notice Biz?
Department: Hustle Notice Biz
Location: Cleveland
Compensation: $17.75 - $25.00 / hour
Job Title: Entry Level Customer Service Assistant
Location: Cleveland, OH
Job Type: Full-Time
Department: Customer Service
Reports to: Customer Service Assistant
Position Overview:
We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This position is perfect for individuals who are looking to kickstart their careers in a fast-paced environment while providing top-notch service to our valued customers. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a positive experience for our clients.
Key Responsibilities
- Assist customers via phone, email, and chat with inquiries and issues.
- Greet customers warmly and professionally, creating a positive first impression.
- Process orders and manage customer accounts efficiently and accurately.
- Document customer interactions and feedback in our database for future reference.
- Provide product information and recommendations to enhance customer experience.
- Collaborate with team members to address customer concerns and improve service processes.
- High school diploma or equivalent; some college coursework preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team environment as well as independently.
- Familiarity with customer service principles and practices.
- Proficient in using computers and customer management software.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $18 - $25