Patient Access Senior Director

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Huron is partnering with Baystate Health to deliver a comprehensive Revenue Cycle Managed Services model aimed at driving operational excellence, improving patient experience, and enhancing financial performance. As part of this long‑term collaboration, we are seeking an experienced Patient Access Director to lead onsite operations at Baystate Health in Springfield, MA.

This onsite leader will oversee end‑to‑end Patient Access functions—including scheduling, registration, insurance verification, authorizations, financial counseling, and point‑of‑service collections—ensuring high-quality performance across all access points. The Director will serve as a critical connection between Baystate leadership and Huron’s Managed Services organization, driving workflow optimization, standardization, staffing strategies, quality outcomes, and continuous improvement initiatives.

The ideal candidate brings deep expertise in Patient Access operations, strong leadership capabilities, and a demonstrated ability to operate in complex health system environments. This role requires a hands-on, visible leader who thrives in a collaborative, fast‑paced, performance‑driven setting and is committed to elevating the patient and provider experience

DUTIES & RESPONSIBILITIES:

• Guides and directs subordinate supervisors/managers on patient access team
• Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients;
• Oversees preparation of the budget for areas of responsibility and participates in the preparation of the annual Health and Hospital System budget.
• Prepares annual statement of goals and objectives in collaboration with subordinates;
• Ensures compliance with all Federal, State, local government, and private industry mandates;
• Ensures staff are aware and compliant with all applicable laws, regulations, guidelines, etc.
• Analyzes and identifies patient access service needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate;
• Identifies issues, risks, barriers and opportunities for improvement related to patient access area.
• Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitor performance against Key Performance Indicators;
• Develops professional and technical skill set in subordinate staff, and develop ongoing training and education materials for staff and patient education;
• Supervises, trains, develops and motivates subordinate staff;
• Performs related duties as required.

KEY RESPONSIBILITIES:

• Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects or multiple concurrent client engagements, while delegating and overseeing the work of junior team members
• Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
• Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
• Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
• Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

CORE REQUIREMENTS

• Current U.S. work authorization required
• Bachelor's degree required
• Proficient in Microsoft office (Word, PowerPoint, Excel)
• Direct Supervisory Experience required
• Patient Access experience required, 2-3 years in a leadership capacity required
• 6-8 years of healthcare operations experience

The estimated salary range for this job is $160,000 - $224,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Position Level

Senior Director

Country

United States of America