Patient Access Coordinator

Are you organized, personable, and passionate about creating a positive patient experience? Orthopaedic Associates of Maine is looking for a Patient Access Coordinator to join our team.

As a Patient Access Coordinator, you’ll be one of the first and last people our patients interact with during their visit. This role combines customer service, scheduling, registration, insurance verification, payment collection, and administrative support to help keep our practice running smoothly.

What You’ll Do

• Welcome patients and visitors in a professional, friendly, and caring manner.
• Manage the patient check-in and check-out process.
• Verify and update patient demographics, insurance information, and other registration details.
• Collect copays and outstanding balances and complete daily payment reconciliation.
• Answer incoming calls and assist patients with scheduling and general questions.
• Schedule patient appointments according to clinical protocols.
• Enter and process referrals received by phone, fax, or email.
• Coordinate outside diagnostic testing and obtain insurance authorization when required.
• Assist with pre-authorization and ongoing authorization requirements for patient visits.
• Verify insurance coverage to support accurate billing.
• Manage incoming faxes and documents, including referrals, disability forms, and medical record requests.
• Scan and maintain documentation within the electronic health record.
• Communicate closely with clinical staff to help maintain efficient provider schedules.
• Review and reconcile daily charges to ensure accurate and complete billing information.
• Help maintain a welcoming, organized, and safe waiting area for our patients and visitors.