What are the responsibilities and job description for the Customer Service Rep position at Huntsville Hospital System?
Requisition ID: 2026-74461
Department Name: Patient Liability PreService
Department Number: HH-84240
Overview
To promote positive and favorable relationships with our patients, families, guarantors and providers through the prompt, accurate, courteous resolution of customer service requests via phone contact.
Qualifications
Minimum Knowledge, Skills and Experience required:
- General application knowledge of EXCEL and WORD.
- Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management strongly preferred.
- 1 to year working experience of Hospital or Physician office billing and collection processes including customer service, billing, and follow-up processes strongly preferred.
- Proven applicable experience of preparing complex correspondence to resolve accounts
- Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payors strongly preferred.
- Must be able to effectively manage a large volume of accounts while maintaining a high accuracy and positive outcomes.
Education:
- High school diploma or GED