Customer Service Rep

Job Description: We are looking for a welcoming, organized, and customer-focused individual to serve as our Customer Service Representative. As the first impression of WellStone to clients and visitors, you play a vital role in creating a warm, professional, and memorable experience for every visitor, client, and team member who walks through our doors. The Customer Support Representative handles inquiries and concerns from clients, parents, and staff regarding services and other clinic-related matters in a professional and empathetic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. This position will be working Monday - Friday, 8:00AM - 5:00PM.

What you'll be doing:

• Communicate professionally and courteously with all parties through email, over the phone and in-person.
• Maintain detailed and organized accounts for clients at intake/registration.
• Establish, complete, and maintain registration paperwork and documents.
• Inform Director and/or Clinical Supervisor of the need for maintenance, repairs, cleanings, and other administrative tasks.
• Be responsible for opening and closing clinic in rotation with management.
• Maintain Intakes & Waitlist under the supervision of the Intake Coordinator.
• Keep office organized and running efficiently.
• Keep accurate records when performing data entry.
• Provide support to both the Director and Speech Therapist as needed.
• Uphold company values to clients and outside public.
• Complete other duties as assigned.

This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice.

What we're looking for:

• High School Diploma or GED
• Bachelor's Degree in Business Management or Medical Office Management preferred but not required
• Knowledge of administrative principles and practices
• Effective, professional verbal and written communication
• Proven ability to work alongside with 20 or more fellow staff members
• Intermediate computer skills with knowledge of Microsoft Word and Excel
• Ability to work with staff and clients from diverse backgrounds
• Ability to organize and prioritize work flow
• Spanish Speaking preferred but not required

Benefits

What we offer:

• Competitive medical, dental, and vision premiums
• State Retirement participation through RSA plus an optional 457b plan with a company match
• Nine (9) paid holidays throughout the year
• Ability to continually accrue up to 15 days of PTO a year (unused rolls over)
• Company-paid Group Life and AD&D insurance and Long-Term Disability
• Licensure reimbursement
• Tuition discounts through learning partnerships with Athens State University, Capella University, and Wallace State Community College

We are compassionate towards those impacted by behavioral health disorders.

We are dedicated to one another through collaboration and teamwork.

We are optimistic problem-solvers who do what it takes to get the job done.