What are the responsibilities and job description for the WHEELCHAIR AGENT position at HUNTLEIGH USA CORPORATION?
Job Title: Wheelchair Agent
Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)
FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law
Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
- Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
- Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
- Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
- Complete incident reports for accidents and out of the ordinary events while transporting passengers.
- Complete wheelchair logs to document “pushes.”
- Perform other duties as required.
PHYSICAL REQUIREMENTS:
- Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
- Must be able to lift, carry, and/or hold 75 pounds or more.
KNOWLEDGE, SKILLS, AND ABILITIES:
- If over 18 a High School Diploma, GED or equivalent may be required in some locations.
- Must have reliable transportation
- Must have a reliable telephone number for contact.
- Ability to read, write, speak, and follow verbal and written instructions in English.
- Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.
REQUIRED TRAINING:
- Must complete any applicable Huntleigh and airline specific training as required.
APPEARANCE:
- Maintain a neat, well groomed, professional image at all times.
- Meet uniform standards as required
- No facial piercings
- No tattoos below the wrist or above the neck.