What are the responsibilities and job description for the Wheelchair Dispatcher position at ABM US?
ABM is seeking a dependable and detail-oriented Wheelchair Dispatcher. The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. The ideal candidate thrives in a fast-paced environment, remains calm under pressure, and consistently meets tight operational deadlines.
Pay Rate: $16.00/hr Weekly
Schedule: 2:30pm - 11:00pm Sunday-Thursday
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Qualifications:
- Must be 18 years of age or older.
- Customer Service Experience
- 1 Year of Clerical Experience
Preferred Qualifications:
• Must be able to communicate with basic English language
• One (1) year of prior multi-line reception experience or dispatching experience.
• Prior experience scheduling and dispatching; employees.
• One (1) year of prior multi-line reception experience or dispatching experience.
• Prior experience scheduling and dispatching; employees.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1
Responsibilities:
- Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
- Schedules and dispatches Wheelchair Assistants to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
- Oversees all communications within specifically assigned areas
- Receives or prepares work orders and work schedules
- Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
- Strictly adheres to all safety and regulatory compliance procedures
- Coordinates and arranges for necessary repairs in order to restore service and schedules
- Miscellaneous duties as assigned
- Monitors daily services and create/update a log sheet or service log
- Maintains periodic contact with service personnel to ensure completion of assigned duties
- Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
- Creates reports to monitor activity and operations
Salary : $16