Front Desk Manager for Sylvan Learning Center (Orlando)

Full-Time | Operations & Customer Experience Leadership
Fast-Paced, Structured, Student-Focused Environment

Sylvan Learning Center is seeking a highly organized, detail-oriented Front Desk Manager to serve as the operational backbone of our center. This is a key leadership support role responsible for ensuring smooth daily operations, exceptional parent communication, and a well-coordinated academic schedule.

This role is ideal for someone who thrives in structured environments, enjoys supporting a team, and takes pride in accuracy, organization, and customer service.

WHO YOU ARE

You are someone who is naturally:

Highly Organized and Detail-Oriented
You enjoy managing moving parts, maintaining accuracy, and keeping systems running smoothly.

Calm Under Pressure
You can manage multiple priorities, last-minute schedule changes, and parent requests without becoming overwhelmed.

Customer-Service Driven
You are warm, professional, and attentive with families both in person and on the phone.

Reliable and Consistent
You follow through, meet deadlines, and create stability within a fast-moving environment.

Team-Oriented
You work closely with the Managing Director and teaching staff to support daily operations and student success.

Comfortable with Structure and Process
You appreciate clear systems, organization, and maintaining high standards.

This role is best suited for individuals who enjoy organization, coordination, and customer interaction. Those seeking primarily sales-driven or highly independent leadership roles may find this position less aligned with their strengths.

PRIMARY RESPONSIBILITIES

Scheduling and Operations Management
Create and manage a complex daily student and teacher schedule that changes frequently. Ensure accuracy and efficiency at all times.

Parent Communication and Service
Serve as the first point of contact for families. Answer phones, respond to questions, and manage scheduling requests with professionalism and care.

Teacher Coordination
Communicate with part-time teachers, manage schedules, and ensure classes run smoothly and on time.

Administrative Accuracy
Maintain student records, attendance, and internal systems with a high level of precision and organization.

Support Center Leadership
Work closely with the Managing Director to ensure the center operates efficiently and maintains a positive, professional environment.

WHAT SUCCESS LOOKS LIKE

• A well-organized and smoothly run daily schedule
• Parents who feel welcomed, supported, and well-informed
• Teachers who are well-coordinated and prepared
• Accurate records and strong administrative follow-through
• A calm, professional center environment

The Front Desk is the operational foundation that allows the center to function at a high level every day.

REQUIREMENTS

• Strong organizational and multitasking ability
• Excellent customer service and communication skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced setting
• Professional demeanor with parents, students, and staff
• Reliability and consistency in execution
• Comfort using scheduling and administrative systems

Experience in education or office administration is helpful but not required.
We hire for professionalism, organization, and temperament first.

COMPENSATION & GROWTH

• Competitive salary
• Performance-based incentives
• Professional training and development
• Opportunity for long-term growth within the organization
• Stable, team-oriented work environment focused on student success

TO APPLY

This position is ideal for candidates who take pride in organization, accuracy, and supporting a team. If you are looking for a structured, people-focused role where your reliability and attention to detail will make a daily impact, we encourage you to apply.

Hours
This is a full-time, exempt position and comes with company-subsidized medical insurance. We also have a 401k plan with matching, subject to eligibility requirements. Hours will include regular weekend and evening shifts. Paid vacation and training are also included. SCHEDULE IS MON-THURS 10:30-7 and SAT 9-3

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Benefits:

Salary : $40,000 - $45,000