What are the responsibilities and job description for the Family Engagement Coordinator position at Huntington Learning Center?
Family Engagement Coordinator Huntington Learning Center
Schedule: Monday to Thursday 3:00 to 8:30 PM, Saturdays 8:30 AM to 3:30 PM Location: 1335 E Whitestone Blvd, Cedar Park (in-center only) Compensation: $16 to $20/hour based on experience
About The Role
About the role You're the first voice parents hear when they call, the first face they see when they walk in, and the person making sure the center runs smoothly from 3:00 onward. This is a relationship job dressed up as an admin job. You're not teaching. You're running the experience around the teaching.
What you'll do
Family relationships
Schedule: Monday to Thursday 3:00 to 8:30 PM, Saturdays 8:30 AM to 3:30 PM Location: 1335 E Whitestone Blvd, Cedar Park (in-center only) Compensation: $16 to $20/hour based on experience
About The Role
About the role You're the first voice parents hear when they call, the first face they see when they walk in, and the person making sure the center runs smoothly from 3:00 onward. This is a relationship job dressed up as an admin job. You're not teaching. You're running the experience around the teaching.
What you'll do
Family relationships
- Greet students and parents and set the tone for the center
- Take incoming calls, texts, and walk-ins from new families. Capture their story and book the next step.
- Handle ongoing parent questions about schedules, billing, and progress
- Process tuition payments
- Call new inquiries the same day, sometimes within minutes
- Run re-engagement outreach to families who haven't booked yet
- Follow up after assessments and consultations
- Track every lead through the pipeline using our systems
- Manage student and teacher schedules
- Adjust on the fly when a student cancels or a teacher calls out
- Maintain accurate student records and documentation
- Keep the front desk organized and the center flowing
- Work closely with the Center Director and teaching staff
- Support center events and local outreach
- Like talking to people, especially parents and kids
- Are organized by nature and don't drop the ball
- Have a background that touches kids, families, or education (teaching, preschool, child development, tutoring, camps)
- Or come from sales development, CRM, or front-of-house and want work with more meaning
- Pick up new software quickly
- Show up on time, every time
- Bachelor's degree
- Available the listed evening and Saturday hours
- Strong written and verbal communication
- Comfortable across multiple digital platforms
- Degree or coursework in child development, education, or psychology
- Experience in classroom, preschool, tutoring, or youth-facing roles
- Sales development, lead generation, or CRM experience (HubSpot, Salesforce, similar)
- Paid training and ongoing support
- A consistent part-time schedule
- A team that takes the work seriously without taking themselves too seriously
- Real growth opportunities for the right person
Salary : $16 - $20