SFA Inside Sales Coordinator I

The Inside Sales Coordinator manages customer orders from RFQ through delivery, ensuring accuracy, alignment with requirements, and timely execution through coordination with internal teams and ongoing customer communication.

Responsibilities:

• Comfortable managing high daily volume with accuracy
• Process RFQs through quotation, reviewing available drawings, specifications, and scope
• Enter and validate customer purchase orders, ensuring accuracy of part numbers, revisions, pricing, and delivery dates
• Own open order status updates, communicating delivery commitments, delays, and recovery plans
• Manage customer requirements, including documentation and portal updates
• Coordinate with engineering, planning, operations, and quality to resolve issues and drive order progression
• Manage NCRs, customer feedback, and RMAs through internal coordination and closure
• Provide routine order support to customers and internal teams; escalate as needed
• Maintain accurate ERP records and ensure orders are complete at entry
• Follow established procedures and work instructions to ensure consistency and compliance

Minimum Qualifications & Experience:

• High school diploma or equivalent required; bachelor’s degree in business, communications, or related field preferred
• 1–3 years of customer service or order management experience
• Experience in a manufacturing environment preferred
• Basic mechanical aptitude and ability to read and interpret drawings
• Proficient in Microsoft Office (Word, Excel) and ability to work across multiple systems
• Experience with ERP systems preferred, D365 a plus
• Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
• Effective communication skills with ability to interact with both technical and non-technical stakeholders
• Ability to handle high-pressure situations with professionalism

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is onsite and requires presence at the facility to perform essential duties

Work Environment/Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Primarily office-based within a manufacturing environment; occasional outdoor exposure
• Limited travel as required to support business needs

Candidates are required to be authorized to work in the United States. All employees must be able to comply with the company Drug and Alcohol Policy, which includes participation in Company random drug testing. Employment is subject to background checks appropriate to the position.