What are the responsibilities and job description for the Automotive Service Manager position at Huntersville Ford?
Huntersville Ford is looking for an experienced Automotive Service Manager to join our team!
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
- Medical, Dental, Vision Insurance
- 401k
- Paid Vacations
- Holiday lunches/grill outs
- Employee appreciation celebrations
RESPONSIBILITIES
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
REQUIREMENTS:
- Strong communication skills to deal with customers, employees and vendors.
- Technical automotive knowledge
- Demonstrated ability to manage others
- Valid driver's license with clean driving record.
- At least 2 years of automotive management and automotive customer service experience
- A hard-working can-do attitude
- Excellent interpersonal and management skills