What are the responsibilities and job description for the Outside Golf Operations position at Hunters Run Country Club?
POSITION SUMMARY: Primary responsibility is to create a warm, friendly, and clean environment for all Hunters Run members and guests.
Essential Duties & Responsibilities
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
Essential Duties & Responsibilities
- Provide outstanding Customer Service to all Members and Guests.
- Load golf bags for Members and Guests onto Golf Carts.
- Organize the Club’s 130 Fleet Carts and account for all carts every day.
- Lift golf bags up to 25 pounds and return them to their proper position daily.
- Ensure that all Members have a proper Hunters Run bag tag.
- Assist with setup/breakdown of the driving range when assigned.
- Assist with picking and organizing golf balls on the driving range when assigned.
- Chipping area properly opened/closed every day and maintained throughout the day.
- Fleet carts must be cleaned prior to parking or sending out with a Member/Guest to include two towels, tees, and a pencil.
- Responsible for accurately accounting for tee times after the Golf Shop has closed for the day.
- Cart Wash Area/Trash Cans are cleaned at the end of the day.
- An Opening/Closing Shift Leader checklist is completed every day.
- Remove all empty boxes from the Receiving Area every day as needed.
- Assist with Tournament Setup/Breakdown during Tournament Days.
- Responsible for properly receiving/returning golf bags to the Bag Drop Area.
- Assist Members with Lost and Found items such as Golf Clubs and Headcovers.
- High school diploma or general education degree (GED) preferred;
- One to three months related experience and/or training; or equivalent combination of education and experience.
- Must possess a valid driver’s license to operate any vehicle onsite, including gas vehicles and electric vehicles. All vehicles must be always operated in a safe manner. All vehicles must be always driven slowly and with extreme caution.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Valid driver’s license
- Must be able to lift and move up to 50 lbs.
- Standing for long periods with frequent reaching, bending, and walking.
- Frequently required to sit.
- Occasionally required to stoop, kneel, crouch, or crawl.
- Normal vision and hearing ranges required
- While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate
- All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)