What are the responsibilities and job description for the Service Writer position at HUNTER TRUCK SALES & SERVICE LLC?
Join the Hunter Truck Family – Now Hiring a Service Writer in Butler PA!
Full-time, Monday–Friday, 2:30 PM – 11:00 PM
Are you looking for a career with a company that values integrity, teamwork, and exceptional service? Hunter Truck is growing, and we want YOU to be part of our team!
As a family-owned, authorized Peterbilt dealer since 1938, Hunter Truck has built a reputation for reliability, quality service, and strong customer relationships. With locations across Pennsylvania, New York, New Jersey, and West Virginia, we continue to provide top-tier trucking solutions and personalized service.
If you’re passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you!
Why Choose Hunter Truck?
✅ Competitive Pay & Incentive Plans
✅ Comprehensive Benefits – Medical, Dental, Vision, Life & Disability Insurance
✅ 401(k) Retirement Investments
✅ Paid Training & Career Growth Opportunities
✅ Employee Referral Bonuses
SUMMARY
The primary function of the Service Writer is to write up repair orders in a timely and efficient manner.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
- Answer the telephone for the service department assisting customers with their inquiries.
- Listens to customer’s description of vehicle problem to determine possible solutions and work procedures.
- Advises the expected time the unit will be in the shop and immediately informs the customer of any delays incurred.
- Obtain authorization for any work above and beyond the original scope given to the customer, prior to beginning work on the vehicle.
- Open/Closes repair orders as needed to communicate the customer’s complaint to the technician.
- Provide verbal instruction to technicians, when applicable.
- Review all repairs performed, and be prepared to discuss with the customer, in detail, the work done.
- Schedule future appointments when requested provided the work will not overtax the available technician.
- Ensures a clear understanding of the customer’s financial responsibility to the repair order and what part of the total repair he will be expected to cover.
- Maintain satisfactory customer relations through expeditious, courteous, and fair handling of all service customer complaints.
- Administer warranty and policy adjustments in the best interest of the customer, dealership, and the OEM.
- Maintain a good working relationship of warranty offerings from all man manufacturers.
- Provide clear and concise information to assist the technician on the operation.
- Provide documented proof that the repair is warrantable by using all available tools needed to obtain the information (i.e. WebCatÒ, SirÒ, Cat PowerNetÒ, etc.).
- Enter warranty repair order into the Warranty Management Database System (according to their policies) prior to sending to Warranty Central for processing.
- Edits the writing on the repair orders to short legible descriptions ensuring the customer understands what work was performed on his/her vehicle.
- Provides additional information for claims, when needed, to clarify what was done prior to sending to Warranty Central
- Maintain a consistent Open Repair order balance established by management.
- Processes and reports the movement of all warranty parts as directed by Warranty Central. This includes the entry of parts returns information in the Warranty Management Database System.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Commercial Driver’s License (CDL) preferred; must meet company insurability standards
Valid Driver's License required; must meet company insurability standards
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions. The employee is occasionally exposed to high, precarious places. The noise level in the work environment is usually loud.
If you’re ready to take the next step in your career with a company that values your skills and dedication, apply today!
EOE
