What are the responsibilities and job description for the Service Manager position at HUNTER TRUCK SALES & SERVICE LLC?
★ NOW HIRING: Service Manager
At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.
Come build your career with a team that invests in you from day one.
POSITION AT A GLANCE
Location: Pennsville, NJ
Position Type: Full-Time
Schedule: Monday through Friday, 8:00 AM to 4:30 PM
Address: 454 North Broadway, Pennsville, NJ 08070
Pay: $95,000 - $115,000/year - Based on experience
WHAT YOU’LL DO
As a Service Manager, you’ll lead the entire service department, ensuring efficient operations, high-quality repairs, and exceptional customer satisfaction. You will:
➤ Lead the daily operations of the Service Department to ensure efficiency, profitability, and high-quality work.
➤ Set department goals, track performance, and drive results through clear plans and consistent monitoring.
➤ Hire, train, coach, and develop service employees while fostering teamwork across all departments.
➤ Manage the annual service budget, reporting, and required documentation.
➤ Maintain strong customer relationships through clear communication, fair estimates, and prompt follow-up.
➤ Oversee technician productivity, workflow scheduling, payroll accuracy, and repair quality.
➤ Ensure compliance with all safety, environmental, warranty, and manufacturer policies.
➤ Support ongoing training, career development, and technical skill growth for service staff.
➤ Maintain facility standards, including cleanliness, equipment care, and tool inventory.
➤ Partner with Parts, Sales, and other department leaders to support company-wide goals.
➤ Resolve customer issues quickly and professionally; monitor and reduce comebacks.
➤ Review and track warranty claims, open repair orders, and business system data for accuracy.
➤ Conduct regular safety inspections, trainings, and accident/incident investigations.
➤ Maintain a professional work environment that reflects company culture and safety standards.
WHAT YOU BRING
◆ Education & Experience: Three to ten years of related experience and/or training, (or an equivalent combination).
◆ Certificates & Licenses: Valid Driver’s License required; must meet company insurability standards. Commercial Driver’s License preferred (can obtain upon hire).
◆ Physical Requirements: Regular walking and frequent standing. Occasional stooping, kneeling, crouching, or crawling. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.
WHY WORK WITH US
► Your hard work earns real rewards with competitive pay and bonus opportunities
► Comprehensive benefits package to keep you and your family covered
► 401(k) with company match because your future matters
► Your success is our priority. We offer training, mentorship, and advancement opportunities
► A supportive, team-first culture where you’re never just a number
► A legacy of stability in a company that is family-owned and trusted since 1938
READY TO APPLY?
If you want a role where you're valued, supported, and able to grow, this is it.
Apply today and take the next step in your career.
Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
Salary : $95,000 - $115,000