What are the responsibilities and job description for the Service Dispatcher position at Hunter Recruitment Advisors?
At Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.
We're hiring a Service Dispatcher!
Pay: $20/hr range
Are you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you’re looking for a rewarding career with opportunity to grow, this is the opportunity for you!
You also enjoy excellent benefits, including:
- Insurance Options
- PTO (9) Paid Holidays
- Family-Owned & Operated
- Work-Life Balance
- Weekly Breakfast Meetings
- Fun Team Events
- Ongoing Support & Development
ABOUT THIS JOB
As a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.
Dispatching & Scheduling
- Assign service calls to electricians and HVAC technicians based on skills, location, and workload.
- Monitor job progress in real time, adjusting schedules for emergencies or delays.
- Optimize routes to reduce travel time and maximize billable hours.
- Communicate schedule changes to technicians promptly.
Customer Service & Phone Support
- Answer incoming calls as needed, providing courteous and professional service.
- Schedule appointments, gather job details, and confirm customer information.
- Handle customer inquiries, concerns, and follow-up calls.
- Enter customer data and job notes accurately into the CRM system.
Administrative Duties
- Track technician availability
- Ensure work orders are complete and properly documented.
- Assist in preparing daily and weekly technician performance reports.
- Coordinate with warehouse or purchasing for parts and materials as needed
Skills & Qualifications
- Strong multitasking and organizational skills.
- Excellent verbal communication and active listening.
- Proficiency with CSM system
- Knowledge of basic electrical and HVAC terminology.
- Ability to handle high call volume while maintaining accuracy
Performance Metrics
- Average dispatch-to-arrival time.
- Technician productivity and utilization rate.
- Customer satisfaction scores (post-service surveys).
- First-call resolution rate for phone inquiries.
- High School Diploma/GED is required, some college preferred.
- Experience working with a skilled trades and/or home services related company preferred but not required.
- Excellent organizational skills, self-starter and reliable.
- High level of accuracy and attention to detail.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, and strong customer service skills.
- Strong computer literacy and typing skills.
- Excellent multitasking and follow-up skills.
- Able to work both independently and as part of a team.
Salary : $20