What are the responsibilities and job description for the HVAC Service Expert position at Hunter Recruitment Advisors (HRA)?
Miller's Services is looking for an HVAC Service Expert to deliver top-tier service by diagnosing and repairing heating and cooling systems with precision and care. This role empowers customers to make informed, confident decisions about their home comfort solutions.
What You'll Do
- Complete all general HVAC in-home service calls
- Establish customer rapport to sell the right products and services
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
- Educate and assist customers in choosing the best finance options and maintenance plans
- Explain replacement opportunities for aging, inefficient or underperforming systems
- Understand your service criteria and hold yourself accountable for exceeding revenue goals
- Show yourself as professional and knowledgeable to win new referrals and repeat business
- Work alongside customer service and dispatch to ensure overall success of the business
- Maintain a clean, organized job site and well inventoried truck
- Participate actively in all training exercises, morning meetings, and events
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, timecards, curbside feedback and option sheets
What We're Looking For
- 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems
- Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blueprints and other diagrams
- Strong verbal and written communication skills
- High integrity with advanced social skills and ability to make solid connections
- Highly organized with exceptional follow-through abilities
- Competitive individual contributor who also loves to win as a team
- A valid driver's license with a clean, safe driving record
- Competitive pay, benefits, and opportunities to grow with us
- Incentive pay through bonus and spiff program
- The chance to make a big impact in a growing, family-owned business
- A supportive team that values safety, kindness, ownership, family and community
- Many advancement opportunities
- Retirement Plan with a company match
- Training and development
- Paid time off, Holiday pay & paid birthdays!