Seasonal/On-Call Visitor Center Host Role: The Visitor Center Host is the embodiment of Quintessa and our guest experience philosophy. A key role with Quintessa, our hosts serve to educate our guests, share our unique story and invite our guests to purchase wines and join our membership program. |
Essential Duties: *The following reflects essential functions for this role but does not restrict the tasks that may be assigned. |
- Guest Experience – Host our guests for an educational and memorable visit to our estate. Our hosts create memories through storytelling andeducatethrough sharing their knowledge of our winemakingtechniques and viticultural practices.
- Guest Engagement – Our hosts strive to create and cultivate meaningful relationships withVineyard Circlemembers and guests with genuine interaction that is approachable and friendly.
- Create andmaintaina guest-oriented environment focused on building customer relationships and loyalty.
- Well versed and passionate about wine.Seekstoattainwine knowledge ranging from the wine industry,productionand biodynamic farming. Deploys that knowledge to build rapport and educate our guests and members.
- Input orders andmaintaincustomer notes accurately and ina timelyfashion through our CRM.
- Ability to work in fast paced environment and keep busy during down time.
- Engage with guests and promote capture of contact data for Vineyard Circle, mailing list, and wine sales.
Traits: - Professional, self-motivated,organizedand efficient with the ability to multi-task in afast paced, small team environment.
- Goal orientated and motivated by achieving sales, both individually and as a team. Driven by team metrics and achieving financial deliverables.
- Passion for wine and hospitality, enthusiasm for the guest experience and abilitysolveproblems quickly.
- Excelled verbal and written communication skills, includinglistening;confident communicator withvarying group sizesand dynamics
- Highly dependable; acute attention to detail.
- Professional appearance,demeanorand enthusiasm.
- Dynamic worker with an ability to adaptand troubleshoot when needed.
- Respectful, kind, mature
- Team oriented
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Estate Host Qualifications: |
- Minimum of2 years’ experience in hospitality,wineor related industry
- Ability to work weekends,holidaysand some evenings.
- Show’s success in membership acquisition and wine sales
- Displays order entry accuracy and consistent guest follow up
- Preliminary wine,winemakingand grape growing knowledge
- POS/CRM systems experience
- Attendin houseeducational trainings
- ABC or TIPS Certification
- Experience with and ability to host large groups
- Is a reliable team member with excellent time and attendance record
- Displays time management maturity and hosts groups within the allottedtime frame
- Expressesan internal culture of sales success and team building
- Acts as a Quintessa and HV ambassador when doing outreach and attending networking events
- Ability to host special experiences including, but not limitedto:events, VIP, trade, family, offsite pouring, etc.
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Physical requirements: |
- Ability to stand forlong periodsof time.
- Available to work nights, weekends,some holidaysand have a flexible schedule.
- Repetitive use of hands and wrists to open wine bottles, pour wine andoperatePOSsystem.
- Lifting/carrying average weightfrequently40 lbs.
- Must be able to lift and/or move up to 50 pounds.
- Pushing/pulling average weightfrequently50 lbs.
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Company Overview |
The Huneeus Vintners family of estates is a collection of wineries and vineyards whose shared vision is guided by the founding philosophy of Agustin and Valeria Huneeus. This philosophy is defined by attentive farming and reverence for the land. The collective experience of our estate team members adds deep value to every Huneeus Vintners property, as we build long-lasting legacies together. Caring for our vineyards with the highest standards delivers fine wines from the most highly regarded growing regions in California and Oregon: Quintessa, Illumination, Faust, and Leviathan in the Napa Valley, Flowers Vineyard and Winery in the Sonoma Coast and Benton-Lane in the Willamette Valley. |
Equal Employment Opportunity: |
Huneeus Wines LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. |
