Summary |
To provide an exceptional guest experience, delivering our story, sharing the journey and taste of the wine. To support the business operations and goals. |
Essential Duties: *The following reflects essential functions for this role but does not restrict the tasks that may be assigned. |
- Brilliant story tellers; choreograph a memorable, quality guest experience that supports desired brand message
- Utilize strategic selling skills to encourage sales and wine club membership sign ups
- Acquire and share wine knowledge effectively and accurately to guests
- Create and maintain a customer-oriented environment focused on building customer relationships and loyalty
- Act as a wine ambassador on and off premise
- Exceptional interpersonal skills with the ability to communicate with clarity and consistency, both verbally and in writing; comfort speaking to varying group sizes
- Well versed and passionate about wine. Seeks to attain wine knowledge ranging from the wine industry, production and biodynamic and organic farming. Uses that knowledge to build rapport with customers and members
- Ability to work in a fast-paced environment, and at times, keep busy during slower periods
- Prioritize, multi-task varying customer needs
- Hospitality focused at events
- Flexibility in working weekends and Holidays is required
- Complete other assignments and special projects as assigned
- Uses both wine knowledge and service heart to effectively build rapport and relationships with customers and club members
- Professional, self-motivated, organized and efficient with the ability to multi-task in a fast paced, small team environment
- Passion, enthusiasm, focus, creativity and positive outlook
- Excellent customer service skills fast learner of new systems, logical and adaptable
- Goal oriented and sales driven
- Excellent verbal and written communication skills including listening skills; confident communicator
- Ability to effectively build relationships with co-workers
- Excellent organizational skills and the ability to follow through on projects
- Highly dependable; acute attention to detail
- Excellent trouble shooter
- Must be able to troubleshoot customer and employee problems and find scalable solutions
- Professional appearance, demeanor, and enthusiasm
|
Qualifications |
- Two - five years of hospitality experience with a background in customer service, wine education, wine sales, hotel/concierge work and/or wine clubs/loyalty programs.
- Shift scheduling: work weekends, events (including evenings), and some holidays
- Ability to lift heavy boxes (40-50 lbs.)
- Position includes extensive sitting, standing, walking
- Proficiency in Point of Sales (POS) systems and basic computer skills preferred
- Must be at least 21 years of age
- High School diploma or equivalent
- History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies
|
Physical requirements |
- Ability to lift 50 lbs. and occasionally lift 100 pounds.
- Ability to perform physically demanding tasks outdoors in changing weather conditions
- Ability to work a flexible schedule, including weekends, holidays and periodic overtime
- Able to stand for long periods of time
- Able to walk on flat and sloped terrain
- Must be able to easily walk 2 miles or more in unstable, uneven or wet conditions
- Requires the ability to sit bend, stoop, twist and walk over uneven surfaces for prolonged periods of time
|
Company Overview | The Huneeus Vintners family of estates is a collection of wineries and vineyards whose shared vision is guided by the founding philosophy of Agustin and Valeria Huneeus. This philosophy is defined by attentive farming and reverence for the land. The collective experience of our estate team members adds deep value to every Huneeus Vintners property, as we build long-lasting legacies together. Caring for our vineyards with the highest standards delivers fine wines from the most highly regarded growing regions in California and Oregon: Quintessa, Illumination, Faust, and Leviathan in the Napa Valley, Flowers Vineyard and Winery in the Sonoma Coast and Benton-Lane in the Willamette Valley. | Equal Employment Opportunity | Huneeus Wines LLC is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. |
|
