What are the responsibilities and job description for the Help Desk Technician position at HunaTek?
HunaTek is searching for a Help Desk Technician to provide helpdesk support for a diverse and ever-changing suite of internet-based enterprise computer applications that are built, managed, and maintained by the expert team of in-house developers and used by a restrictive client base of over 7,000 personnel worldwide.
Essential Job Functions
About Us
At HunaTek, we build teams of people from all backgrounds with varying levels of experience, knowing firsthand that diversity of thought will strengthen our ability to deliver for our customers. We work hand in hand with Federal civilian and military staff, pulling together to further the interests of our nation and home and abroad.
Whenever possible, we provide opportunities for our employees to learn new skills, obtain certifications, attend industry events, and have some fun together.
Our Benefits
We offer a comprehensive benefits package designed to make sure our employees and their families have access to good health care, are insured against catastrophic health events, can put money aside for retirement and are able to maintain a healthy work-life balance. These benefits include:
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Essential Job Functions
- Responsible for an overall understanding of each and every application to enable intelligent discussion as the Tier I Service Desk operations with the client
- Escalate issues and work with disparate teams to resolve issues
- Education:
- Bachelor’s degree preferred
- Required Knowledge/Experience:
- 2 years of experience with helpdesk
- Experience in the federal government and DoD preferred
- 2 years’ experience with Microsoft Office Suite
- Exceptional basic computer skills
- Preferred Knowledge/Experience:
- Excellent problem-solving skills
- Excellent customer service skills
- Attention to detail
- Self-starter and ability to work as part of a team
- Perform other tasks consistent with the goals and objectives of the department/contract
- Perform other duties as assigned by Project Manager
About Us
At HunaTek, we build teams of people from all backgrounds with varying levels of experience, knowing firsthand that diversity of thought will strengthen our ability to deliver for our customers. We work hand in hand with Federal civilian and military staff, pulling together to further the interests of our nation and home and abroad.
Whenever possible, we provide opportunities for our employees to learn new skills, obtain certifications, attend industry events, and have some fun together.
Our Benefits
We offer a comprehensive benefits package designed to make sure our employees and their families have access to good health care, are insured against catastrophic health events, can put money aside for retirement and are able to maintain a healthy work-life balance. These benefits include:
- Comprehensive medical, dental and vision
- Long-term and short-term disability insurance and term life insurance
- 401(K) with safe harbor contribution
- Paid time off and 11 paid holidays
- Tuition and career development assistance
- A selection of voluntary benefits
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.