What are the responsibilities and job description for the Help Desk Technician position at DecisionPoint?
Job Description: Help Desk Technician at DecisionPointJob Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareRespond to help desk tickets in a timely manner and prioritize issues based on urgencyTroubleshoot problems and provide solutions over the phone, email, or in personInstall, modify, and repair computer hardware and softwareMaintain documentation of help desk tickets and resolutionsCollaborate with IT team members to escalate complex issues as neededEssential Qualifications:Proven experience as a Help Desk Technician or similar customer support roleKnowledge of computer hardware, software, and networking systemsExcellent problem-solving and communication skillsAbility to work well under pressure in a fast-paced environmentStrong attention to detail and organizational skillsDesired Experience:1-2 years of experience in a help desk or technical support roleExperience with service-disabled veteran-owned small businesses (SDVOSB) is a plusSalary & Benefits:Minimum Salary: $50,000 per yearMaximum Salary: $60,000 per yearCurrency: USDBenefits: Health insurance, retirement plan, paid time off
Salary : $50,000 - $60,000