What are the responsibilities and job description for the Customer Success Manager position at Hummel Pro North America?
Join a global sportswear brand committed to excellence and innovation. Hummel is looking for a full-time Customer Success Manager to support our growing team in Grafton, WI. If you’re passionate about the apparel industry, thrive on building strong client relationships, and have an eye for detail, this is the perfect opportunity for you.
As a Customer Success Manager, you’ll ensure our Hummel Pro clients receive exceptional service while supporting marketing and operational initiatives. Key responsibilities include:
Key Responsibilities
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Client Relationship Management
- Serve as the primary point of contact for Hummel Pro NA Clubs.
- Deliver outstanding customer service and maintain strong client relationships.
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Marketing & Social Media
- Assist in social media strategy, activations, and account posts.
- Execute company directives aligned with overall marketing strategies.
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Operational & Account Management
- Support day-to-day budget planning and revenue goals per account.
- Manage product orders, fulfillment, and sales tracking.
- Oversee logistics platforms and communicate tracking details to accounts.
- Assist with B2B tracking, promo spends, and contract triggers.
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Product Knowledge & Proposals
- Develop expertise in Hummel’s custom, stock, and lifestyle ranges.
- Understand size ranges and garment details.
- Build club-specific proposals for partnership pitches.
Qualifications
- Strong customer service skills with experience in retail, customer service, or marketing.
- Excellent organizational and problem-solving abilities.
- Creative mindset with keen attention to detail.
- Proficiency in Microsoft Excel and Canva.
- Ability to manage multiple priorities in a fast-paced environment.
Why Join Hummel
- Be part of a globally recognized brand with over 100 years of history.
- Work in a collaborative, hands-on environment where craftsmanship meets innovation.
- Play a direct role in building a brand that values character, creativity, and community.
About Kacmarcik Enterprises
Kacmarcik Enterprises is a portfolio of companies headquartered in Grafton, Wisconsin, that invests in, develops, and operates businesses spanning industrial, human performance, and social impact sectors. Guided by a mission to positively impact lives, Kacmarcik Enterprises is dedicated to shaping organizations that strengthen individuals, families, and communities through purpose-driven leadership, innovation, and collaboration.
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