Global Order Processor

Company Overview

Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment.  Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.

Overview

The Global Order Processor acts as the primary resource between Humanscale and our internal and external customers for submitting purchase orders. The Global Order Processor will be responsible for providing timely and accurate entry of all global purchase orders, as required. The ideal candidate masters the Humanscale order entry process and adheres to Humanscale’s policies to meet and exceed established goals and metrics.

Responsibilities

• Process orders using Humanscale’s order management system (OMS) & ordering system (Infor)
• Manage individual pending log of orders that require additional information for processing
• Provide clear and professional written communication to customers when resolving order issues
• Build system expertise with order management systems to better serve customers
• Maintain acceptable performance metrics such as accuracy, productivity and efficiency
• Collaborate with other departments as required to resolve customers’ issues and questions.
• Maintain a positive and professional demeanor when solving complex customer issues
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Qualifications

• 2 years of related experience or training
• Language: English proficiency
• High school diploma or equivalent
• Experience in suggesting process improvements to leaders
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
• Capacity to prioritize multiple tasks with urgency
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Ability to maintain a positive and professional attitude
• Experience following up on customer issues
• Attention to detail and maintaining accurate records

COMPUTER SKILLS:

• Proficiency in Microsoft Office and internet
• Infor experience a plus

WHAT WE OFFER:

• Competitive base
• Medical Benefits (Medical, Dental, Vision)
• HSA, FSA, Commuter Benefits
• Medical Discounts
• Ancillary Benefits
• Accident, Critical Illness, Hospital Insurance
• Voluntary, Spouse, and Child Life Insurance
• Pet Insurance
• Employee Discount Programs
• 401k matching
• Paid time off (including 15 PTO days and 10 holidays)

Hourly Range: $18.76 - $27.36

Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.

Humanscale is an Equal Opportunity Employer (Disabled/Veteran)

Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.

Salary : $19 - $27