What are the responsibilities and job description for the Retention Coordinator position at Humanitary Medical Center Inc?
Humanitary Medical Center is looking for an experienced and friendly Bilingual (Spanish / English) Retention Coordinator that enjoy helping others, have a welcoming demeanor and can work in a fast-paced environment. We are actively interviewing, and our team is waiting for the right candidate!
Job duties: The following duties are illustrative and not exhaustive.
- Contact patients via phone calls, text messages, and emails to encourage continued engagement with the medical practice.
- Identify reasons for patient dissatisfaction or disengagement and provide appropriate solutions to improve patient retention.
- Build and maintain positive relationships with patients by providing excellent customer service and personalized support.
- Address patient concerns, questions, and complaints professionally and escalate issues when necessary.
- Maintain accurate patient records, communication notes, and follow-up documentation in the Electronic Medical Records (EMR) system.
- Assist with implementing retention strategies and patient satisfaction initiatives.
- Meet established performance goals related to patient retention, patient satisfaction, and appointment scheduling.
- Contacts patients with information regarding tests ordered by a provider as necessary.
- Assists supervisor as directed to maintain daily flow in the department.
This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Requirements:
- Must be bilingual – Fluent in Spanish and English
- Superior customer service skills
- A high level of professionalism
Benefits offered
- Paid company’s recognize holidays
- 401 (k) Plan
- PTO (Paid Time Off)
- Bereavement Leave
- Employee Assistance Program
- Family Leave
- Health Insurance
- Voluntary Life Insurance
- On-the-job training
- Opportunity of advancement
- Paid orientation and much more
Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc.is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.