What are the responsibilities and job description for the Retention Coordinator position at ADP Workforce Now?
Humanitary Medical Center is looking for an experienced and friendly Bilingual (Spanish / English) Retention Coordinator that enjoy helping others, have a welcoming demeanor and can work in a fast-paced environment. We are actively interviewing, and our team is waiting for the right candidate!
Job duties: The following duties are illustrative and not exhaustive.
Contact patients via phone calls, text messages, and emails to encourage continued engagement with the medical practice.
Identify reasons for patient dissatisfaction or disengagement and provide appropriate solutions to improve patient retention.
Build and maintain positive relationships with patients by providing excellent customer service and personalized support.
Address patient concerns, questions, and complaints professionally and escalate issues when necessary.
Maintain accurate patient records, communication notes, and follow-up documentation in the Electronic Medical Records (EMR) system.
Assist with implementing retention strategies and patient satisfaction initiatives.
Meet established performance goals related to patient retention, patient satisfaction, and appointment scheduling.
- Contacts patients with information regarding tests ordered by a provider as necessary.
- Assists supervisor as directed to maintain daily flow in the department.
This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.
Requirements:
- Must be bilingual – Fluent in Spanish and English
- Superior customer service skills
- A high level of professionalism
Benefits offered
- Paid company’s recognize holidays
- 401 (k) Plan
- PTO (Paid Time Off)
- Bereavement Leave
- Employee Assistance Program
- Family Leave
- Health Insurance
- Voluntary Life Insurance
- On-the-job training
- Opportunity of advancement
- Paid orientation and much more
Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc.is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.