Front Desk

Humanitary Medical Center is a state-of-the-art healthcare facility dedicated to providing high-quality, compassionate, and patient-centered care. With a focus on innovation, clinical excellence, and community wellness, our team of healthcare professionals delivers comprehensive services across multiple medical specialties.
At HMC, we prioritize patient safety, comfort, and dignity. Our multidisciplinary care teams work collaboratively to ensure a seamless and personalized healthcare experience.

 Essential Duties & Responsibilities                                                                                                                                     

1. Patient Interaction

• Greet patients and visitors in a professional, friendly manner
• Check patients in and out for appointments
• Verify personal and insurance information
• Answer phone calls and respond to inquiries

2. Appointment Scheduling

• Schedule, reschedule, and cancel appointments
• Send reminder (Calls, texts, or collaborations)
• Manage walk-ins and urgent appointments

3. Administrative tasks

• Maintain and update patient records
• Handle data entry with accuracy 
• Scan and file docuemnts
• Process forms such as consent forms or referrals

4. Insurance and Billing Support

• verify insurance eligibility and coverage
• collect co-pays, deductibles, or outstanding balances
• communicate with insurance companies when needed

5. Communication and Coordination

• Relay messages between patients and clinical staff
• Coordinate referrals with referral department, lab orders, or follow-ups
• work closely with MA, physicians, and teams
• keep the front desk area organized and clean
• ensure patient flow is efficient and timely

This job description is not intended to be all-inclusive. Our associates may be required to perform other related duties as necessary to meet the ongoing needs of the organization.

Requirements                                                                                                                                    

• Strong communication and interpersonal skills
• Strong computer skills (EHR/EMR systems, scheduling software)
• Attention to detail and organization
• multitasking and time management
• knowledge of medical terminology (Helpful but not always required)
• Bilingual in Spanish and English                                             

Optional Qualifications    

• High school diploma or equivalent
• Experience in customer service or healthcare                                                                                                        
   
• Benefits that we offer:
  • Paid time off (PTO)
  • Paid Holidays
  • 401K
  • Voluntary Life Insurance
  • Employee Assistance Program (EAP)
  • Employee discounts 
  • Medical Insurance

• Your participation in any of these benefits is subject to eligibility, and other conditions of employment.

Humanitary Medical Center Inc. complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Humanitary Medical Center Inc. is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.