Admissions Specialist

Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200 employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

The Admissions Specialist is responsible for providing training to Admissions Representatives; performing all duties related to intake and reunification efforts of animals in the shelter; offering guidance to the Admissions Representatives with regard to difficult transactions; working cohesively with coworkers, other departments, and volunteers; and assisting the public in a professional manner. The Admissions Specialist ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, goals, and management philosophy.

Key Duties and Responsibilities

Animal Care Operations

• Trains new and existing Admissions Representatives in all aspects of animal intake and reunification, including intake of stray, owned, or deceased animals or those requiring temporary housing by HSPPR; assisting pet owners with lost pets, animal identification, and pet-owner reunification.
• Serves as a Team Lead, ensuring that staff resources are distributed to meet the needs of the organization and its customers, providing guidance and modeling to team members regarding accuracy, productivity, and conduct.
• May perform opening and closing duties in the absence of, or in conjunction with, the Admissions Supervisor or Manager.
• Assists in keeping all training manuals, procedures, checklists, and tests up to date.
• Performs all Admissions Representative job duties.

Relationships

• Cultivates and maintains relationships with peers and volunteers.
• Supports staff and volunteers; provide quality services to clients, volunteers, and employees, recognizing their individual contributions to the success of our organization.

Communication

• Communicates issues and concerns to the Admissions Supervisor.
• Communicates effectively with staff and volunteers so pertinent parties are informed of animal care issues/information.
• Documents staff and volunteer complaints. Handles complaints and/or concerns with professionalism and good
  judgment. Involves Admissions Manager as necessary.
• Communicates with and provides regular feedback and/or coaching to volunteers in a professional and timely manner.
• Informs Admissions Manager of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.

Fiscal Responsibility

• Properly maintains equipment used.
• Restocks all supply items daily. Reports needs for ordering, maintenance, and inventory of supplies and equipment.
• Plans and organizes in anticipation of future needs.

Other

• Commitment to the mission, values, goals and success of HSPPR.
• Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures
  and/or policies.
• Perform all other duties as assigned.

Supervisory Duties

• None

Physical Demands

• Regularly sits at computer station, often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
• Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May
  be expected to be on feet for extended periods of time.
• Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
• Must handle various animals of various sizes, including aggressive animals.
• Exposed to zoonotic diseases.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

• Sunday-Wednesday: 8:00 am - 7:00 pm. Schedule will include weekend and holiday work.

Education/Experience Necessary

• Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education
• One year of professional experience working with animals in an animal welfare, zoological organization, or other animal care field desired.
• Previous customer service experience preferred.
• Previous training/teaching experience preferred.
• Excellent verbal and written communications skills.
• Previous teaching or training experience preferred.

**Application Deadline: Tuesday, November 18, 2025, or until position is filled.**

Benefits include:

Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision* Insurances ~~ Supplemental Group Insurance* ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks

(*) Employee pays the full premium

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/.

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.

As a condition of employment with HSPPR, you will be required to authorize HSPPR and ProScreening to conduct a background check before confirming an employment start date. The background check will include a criminal investigation, verification of citizenship/immigration status, and a motor vehicle record. By applying for this position, you acknowledge and agree that any offers of employment will be contingent upon completion of the background check to the satisfaction of HSPPR.

In consideration of any offers of employment made as a result of your interest in this position, by applying for this position, you hereby waive any and all claims that you may have against HSPPR for invasion of privacy in respect to drug testing and background checks as listed above.

Salary : $18