What are the responsibilities and job description for the Client Service Representative - Veterinary Hospital position at Humane Society of Boulder Valley?
Client Service Representative - Veterinary Hospital
Opportunity:
The Humane Society is hiring for a full-time, scheduled 30-40 hours per week, Client Service Representative to join our veterinary hospital team.
Opportunity:
The Humane Society is hiring for a full-time, scheduled 30-40 hours per week, Client Service Representative to join our veterinary hospital team.
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The Client Service Representative (CSR) serves as the first point of contact for HSBV’s veterinary hospital, providing client support, answering calls, scheduling appointments and communicating important information to clients about their pet's medical care. The representative is also responsible for maintaining patient records, data entry, payment transactions and daily receipts. The client service team is a critical component of the hospital staff and works closely with our medical team to support clients, patients, and each other. The hospital is open to the public Monday – Saturday and this role includes a regularly scheduled (weekly) Saturday shift.
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You are an excellent candidate for this role if you have often heard you are kind and a good listener. You enjoy helping others and working collaboratively as a team. Your attention to detail and your critical thinking coupled with your empathetic nature help you solve problems creatively and communicate with sensitivity. Working with people while making a difference in the lives of pets sounds like the perfect job. The right person is more important to us than the right resume – if you have non-traditional experience that you feel makes you a great fit for our team, we encourage you to apply.
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The Humane Society of Boulder Valley seeks to employ motivated, innovative, talented individuals who bring passion, expertise, and a positive attitude to the workplace. Our employees embody our internal values: Kindness, Trust, Optimism, Humility, Collaboration, Ingenuity. We encourage applications from members of underrepresented groups including but not limited women, members of the LGBTQ community, people of color, people with disabilities, and veterans. Spanish/English speaking individuals are encouraged to apply.& Applications will be accepted through April 15, 2026, or until the position is filled.&
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Summary of Responsibilities:
Veterinary Hospital Front Desk Operations & Client Service
Veterinary Hospital Front Desk Operations & Client Service
- Schedules and confirms veterinary appointments; follows up with clients who have missed appointments.
- Informs clients of the procedures to be followed prior to hospitalization or surgical procedures.
- Accurately maintains and updates electronic records on all patients and clients, documents client calls.
- Receives and releases all animals at the hospital for surgery and completes the necessary paperwork.
- Responsible for cash register transactions, completes daily and monthly reports on activities as needed or assigned.
- Works with clients on financial options for managing veterinary bills. May assist with preparing payment plans, offering payment alternatives, and qualifying clients for Safety Net Services (including the SHARE low-income discount program).
- Works with and maintains data accuracy in a variety of applications and software specific to the veterinary hospital including AVImark, PetDesk, VetConnect , EVE, DocuPet, and VetsFirstChoice.
- Issues rabies vaccination certificates, medical record charts and verification of vaccines.
- Performs opening and closing duties including cash reconciliation, door security, file organization, retrieving phone messages, and desk/lobby housekeeping.
- Stocks clinic retail items including prescription foods and over the counter medications.
Service and Support
- Takes an active role in educating clients about HSBV programs and services.
- Provides resources and referrals for assistance with animal welfare-related topics such as responsible pet ownership, training, health and/or behavior concerns.
- Actively promotes HSBV’s mission, services, programs, special events, fundraising efforts, and donor opportunities when practicable.
- Represents HSBV in a professional and courteous manner at all times. Provides quality service to people and animal clients, volunteers, and employees recognizing their individual contributions to the success of the organization.
- Integrates and supports the volunteers who donate their time to the clinic and foster programs as well as other volunteers involved in the operations of the hospital.
- Informs management of developments that may affect HSBV or the department including client concerns and personnel issues. Elevates client concerns to the manager as appropriate.
- Attends and participates in HSBV training programs as assigned.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. A pre-employment background check and drug screen are required of all employment candidates not already employed with HSBV.
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What You Bring:
Education/Experience
A minimum of one year of experience working with the public or in customer service. Experience working in animal health or animal welfare field is a plus but not required. Availability to work Saturday shifts.
A minimum of one year of experience working with the public or in customer service. Experience working in animal health or animal welfare field is a plus but not required. Availability to work Saturday shifts.
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Knowledge and Skills
Possesses excellent customer service and communication skills, both verbal and written. Must possess strong clerical and math skills. Must have intermediate computer skills and be comfortable in a Windows environment; medical record software and data entry experience preferred. Ability to handle busy multiple-line phone system, fielding sensitive phone calls with client confidentiality. Navigate multiple clients with a variety of animal patient needs in a fast-paced environment. Shows initiative, attention to detail, and is a conscientious worker. Exercises good judgment when working with the public and when addressing employee issues and animal-related concerns.
What We Offer:
The anticipated starting pay rate for this position is $19.00 per hour with an additional $2.00 per hour paid for hours worked on weekends. Additional compensation is available for qualified employees who can translate for our Spanish-speaking clientele.
Possesses excellent customer service and communication skills, both verbal and written. Must possess strong clerical and math skills. Must have intermediate computer skills and be comfortable in a Windows environment; medical record software and data entry experience preferred. Ability to handle busy multiple-line phone system, fielding sensitive phone calls with client confidentiality. Navigate multiple clients with a variety of animal patient needs in a fast-paced environment. Shows initiative, attention to detail, and is a conscientious worker. Exercises good judgment when working with the public and when addressing employee issues and animal-related concerns.
What We Offer:
The anticipated starting pay rate for this position is $19.00 per hour with an additional $2.00 per hour paid for hours worked on weekends. Additional compensation is available for qualified employees who can translate for our Spanish-speaking clientele.
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This pay rate is the Humane Society of Boulder Valley’s best estimate for this role and actual compensation will be based on factors including but not limited to the depth and extent of relevant experience, additional training/certifications for preferred skills, and education.& The following compensation package is made available to full-time employees:
- Paid time off
- Medical, dental, vision, and accident insurance
- Flexible spending accounts and health savings account options
- Employer paid life and long-term disability insurance
- Employer paid employee assistance program (EAP)
- Retirement plan with employer matching
- Discounts on adoptions, pet food, pet supplies, veterinary care, and training services
- Complimentary pet boarding
- Participation in the Colorado Paid Family and Medical Insurance (FAMLI) program
About the Humane Society of Boulder Valley:
The Humane Society of Boulder Valley is a community-supported, open-door facility that provides shelter, medical care and behavioral rehabilitation to almost 5,000 animals annually.& Its programs are inspired by its mission to protect and enhance the lives of companion animals by promoting healthy relationships between pets and people.& Since its inception in 1902, the Humane Society of Boulder Valley has become one of the most recognized nonprofit organizations in the community and a national leader in animal welfare.
The Humane Society of Boulder Valley is a community-supported, open-door facility that provides shelter, medical care and behavioral rehabilitation to almost 5,000 animals annually.& Its programs are inspired by its mission to protect and enhance the lives of companion animals by promoting healthy relationships between pets and people.& Since its inception in 1902, the Humane Society of Boulder Valley has become one of the most recognized nonprofit organizations in the community and a national leader in animal welfare.
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The Humane Society of Boulder Valley offers equal employment opportunities to all qualified applicants and employees without regard to an individual’s race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, disability, genetic information, ancestry, military status, or any other status protected by federal, state, or local laws.
Salary : $2 - $19