What are the responsibilities and job description for the Senior Program Manager position at humana?
This job posting is for a temporary contractor role as an employee of Atrium assigned to work at Humana.
Senior Program Manager – Process Transformation (Contingent Worker)
Work From Home
Position Summary
We are seeking a highly experienced Senior Program Manager – Process Transformation to lead the design, alignment, and pilot implementation of a future-state third-party diligence and vendor onboarding operating model for a Fortune 500 enterprise.
This individual will serve as the central coordinator across Legal, Procurement, Information Security, Privacy, Compliance, Data Governance, Vendor Management, and business stakeholders to transform how third-party engagements are reviewed, approved, contracted, and governed.
The role requires a seasoned program leader who can drive consensus across diverse stakeholder groups, establish governance structures, define operating models, streamline complex cross-functional processes, and pilot new ways of working. While functional leaders and a steering committee will retain decision-making authority, this individual will be responsible for driving the program, facilitating working sessions, managing deliverables, and ensuring successful execution against project objectives.
This is a full-time contingent engagement expected to last approximately six months, with the potential for extension based on project needs.
Key Objectives
The successful candidate will lead the program to:
Establish a Cross-Functional Governance Model
Design and operationalize a cross-functional diligence governance framework.
Establish and facilitate a diligence council and supporting working groups.
Define roles, responsibilities, decision rights, and escalation paths.
Align governance mechanisms with existing Vendor Management and related enterprise workstreams.
Create accountability structures for process performance and continuous improvement.
Streamline Contracting Processes
Partner with Legal and Procurement to identify opportunities to simplify and standardize contracting workflows.
Support development of streamlined NDA guidance, pilot agreement approaches, and standardized contractual templates.
Identify opportunities to reduce negotiation cycle times and increase consistency across engagements.
Establish Service Levels and Accountability
Define review ownership across participating functions.
Develop service-level targets and performance expectations.
Design escalation procedures for unresolved issues and bottlenecks.
Facilitate stakeholder alignment around operational commitments.
Measure and Improve Performance
Establish baseline metrics and reporting capabilities.
Monitor process performance, cycle times, rework, and stakeholder feedback.
Lead governance discussions focused on continuous improvement opportunities.
Recommend process changes based on data-driven insights.
Responsibilities
Serve as overall program lead for the transformation initiative.
Develop and manage the program roadmap, workplan, milestones, risks, dependencies, and stakeholder communications.
Facilitate executive steering committee meetings, governance forums, and cross-functional working sessions.
Drive alignment among Legal, Procurement, Security, Privacy, Compliance, Data Governance, Vendor Management, and business stakeholders.
Document current-state and future-state processes, governance structures, and operating models.
Manage competing stakeholder priorities and drive decisions through appropriate governance channels.
Prepare executive-ready presentations, status updates, recommendations, and decision materials.
Coordinate pilot activities and track outcomes against success criteria.
Ensure project deliverables are completed on schedule and meet agreed business objectives.
Required Qualifications
10 years of program management, process transformation, operating model design, or business transformation experience.
Demonstrated success leading large-scale cross-functional initiatives in Fortune 500 or similarly complex organizations.
Experience facilitating executive-level and cross-functional governance forums.
Strong stakeholder management and consensus-building skills.
Experience designing and implementing business processes that span multiple functional areas.
Proven ability to drive projects forward without direct authority over participating teams.
Exceptional written, verbal, and executive presentation skills.
Strong organizational, planning, risk management, and problem-solving capabilities.
Preferred Qualifications
Experience with third-party risk management (TPRM), vendor onboarding, supplier governance, procurement operations, legal operations, compliance programs, or related functions.
Experience working with Legal, Procurement, Security, Privacy, Compliance, or Data Governance organizations.
Knowledge of risk-based review frameworks and governance models.
Experience leading process simplification, cycle-time reduction, and operational efficiency initiatives.
PMP, PgMP, Lean Six Sigma, Prosci, or similar certification preferred.
Management consulting or enterprise transformation experience is a plus.
Deliverables
The program manager will be expected to deliver:
Future-state third-party diligence operating model
Cross-functional governance framework and decision-rights matrix.
Risk-tiered diligence framework and intake requirements.
Pilot/POC review pathway and production-transition criteria.
Service-level framework and escalation model.
Process maps and supporting documentation.
Executive governance materials and stakeholder communications.
Pilot results and recommendations.
Transformation roadmap for long-term operationalization.
Success Criteria
Success will be measured by:
Completion of the future-state operating model design
Establishment of governance structures and working groups
Alignment across key stakeholder functions
Delivery and execution of pilot processes
Achievement of project milestones and deliverables
Executive stakeholder satisfaction
Readiness for enterprise adoption and operationalization of the transformed process
This role is highly visible and requires an individual who can operate strategically, navigate organizational complexity, and drive meaningful business transformation through influence, structure, and disciplined program execution.