What are the responsibilities and job description for the Field Service Technician II position at HUMAN TOUCH LLC?
Human Touch LLC is seeking a skilled and customer-focused Field Service Technician II to support complex equipment and systems across multiple government sites. This role involves hands-on technical support, troubleshooting, installation, and customer interaction in a fast-paced environment. The ideal candidate is dependable, technically proficient, and committed to delivering high-quality service and customer satisfaction.
Key Responsibilities
• Perform customer support activities including installation, modification, and repair of complex equipment and systems
• Conduct on-site installation, configuration, and testing to ensure proper functionality
• Diagnose and isolate equipment malfunctions and implement corrective actions
• Provide technical support and troubleshooting for hardware, software, and networked environments
• Deliver technical presentations and communicate system capabilities when needed
• Train customer personnel on equipment operation and maintenance procedures
• Serve as a customer-facing representative, ensuring high levels of satisfaction
• Collaborate effectively within a team-oriented, fast-paced support environment
Required Qualifications
• Bachelor’s degree 6 years of relevant experience OR High School Diploma 10 years of relevant experience
• Strong technical knowledge of:
o Networked environments
o Operating systems (Windows 10/11)
o PC and network hardware
o MacOS
o Network printing environments
• Strong problem-solving and troubleshooting skills
• Ability to obtain and maintain a Public Trust clearance
Work Locations
All work will be performed at the following government sites:
• 5600 Fisher’s Lane, Rockville, MD
• 200 Independence Ave SW, Washington, DC
• 330 C Street SW, Washington, DC
Benefits:
• Medical, Dental and Vision Coverage
• PTO
• 401(k) Matching
Salary : $70,000 - $80,000