Case Manager ACT

JOB SUMMARYThe ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.JOB DUTIESComplete 6–7 billable client engagements dailyParticipate in a 24/7 on-call rotation for crisis interventionConduct biopsychosocial assessments and develop IM CANS documentationCoordinate services across housing, medical, vocational, and mental health domainsProvide outreach, supportive counseling, and problem-solving strategiesCollaborate with internal teams and external agencies for discharge planningEnsure all documentation meets Medicaid, agency, and state standardsMaintain accurate and timely DIS billing for services renderedPromote mental health awareness through education and outreachQUALIFICATIONS Bachelor’s degree in Social Work, Psychology, Counseling, or a related human services field (Master’s preferred)Two years of experience in community or behavioral health preferredValid driver’s license, reliable transportation, and ability to travel within service areaFamiliarity with DSM-5, ASAM, and Medicaid-funded programsEHR proficiency and strong communication/documentation skillsCulturally competent; bilingual (especially Spanish) preferredSMART GOALSClient Stability: 90% of assigned clients maintain housing and avoid hospitalizationTreatment Compliance: 100% of treatment plans completed on time with measurable goalsResource Utilization: Build relationships with 3 new community resources quarterlyWORKING CONDITIONS AND PHYSICAL REQUIREMENTSTravel throughout the community requiredMay require lifting 10–25lbs, walking/standing for extended periodsMinimal physical riskEMPLOYMENT CONDITIONSThis job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.COMPENSATION & BENEFITSSalary: 52,000Comprehensive Benefits Package, including:Medical, Dental, and Vision CoveragePaid Time Off (PTO) & HolidaysProfessional Development OpportunitiesEmployee Assistance Program (EAP)Occupational Risk for Exposure to TBThis position involves direct patient contact, posing a risk of exposure to Tuberculosis (TB). Employment is contingent upon annual TB testing, except for:Documented medical contraindicationsDocumented religious objectionsStaff who decline TB testing or flu vaccinations due to medical or religious reasons will be required to wear a mask as appropriate.Equal Employment Opportunity (EEO) StatementFriend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.Join our Team!Join Friend Health – HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you’ll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.