Manager, Licensure Case

General Definition of Work

The licensure case manager, under moderate supervision, performs complex work with limited decision-making discretion coordinating the North Carolina Department of Public Instruction (NC DPI) licensure process at the district-level. Position supports teachers, school administrators, instructional support staff and candidates in understanding and meeting licensure requirements.  Employee performs administrative/support work to carry out Board of Education policies under the direction of the Director of Licensure.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary/Status

Hourly NC 14/ Full-time, 12 months

Reports To

Director, Licensure

Place of Work

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Analyze official college transcripts, work experience verification documents, out-of-state licenses, test scores, experience ratings, and other documentation to determine if candidates meet State Board of Education requirements and policies for licensure
• Determine license level and pay level for hires paid on the certified schedule
• Evaluate initial, lateral entry, vocational, alternative, emergency permit, and provisional candidates to determine PRAXIS/coursework deficiencies
• Monitor, review, and verify renewal credit in-service activities; approve license extensions, determine status and ILP requirements
• Track and monitor licensure programs at the local level in conjunction with institutions of higher education
• Collaborate with school administrators and staff to aid in the recruitment, retention, and deployment of quality teachers
• Participate in and support job fair efforts; assist in reviewing recruitment materials
• Confer with state licensure agencies, colleges/universities, and other local education agencies to assist with resolving open licensure-related activities
• Monitor reports to ensure that assigned caseload is accurately coded to the correct license and pay level; assist in monitoring and clearing licensure salary audit exceptions flagged by NC DPI
• Assist in the development of licensure process documentation, memos, applications, forms, and other correspondence
• Deliver presentations and orientations to assist teachers and instructional support staff in understanding and fulfilling licensure requirements; communicate federal, state, and local policies/mandates
• Respond to questions regarding the licensure process, and provide individualized support to employees who are completing licensure requirements
• Perform related work as assigned or required

Knowledge, Skills, Abilities

• Comprehensive knowledge of federal, state, and local regulatory requirements applicable to school systems
• Thorough knowledge of county and school board policies, procedures, and standards regarding school systems
• Knowledge of required records preparation and maintenance
• Knowledge of state statutes, federal laws/rules, policies, and regulations regarding NC DPI licensure requirements
• Ability to use computer-based financial/human resource management software packages
• Ability to maintain professional and emotional control under stress
• Ability to learn and use specialized tools, equipment or software related to business needs
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
• Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment

Education and Experience

• High school diploma or equivalent required
• Associate degree or minimum of three (3) years’ experience in related job preferred
• Equivalent combination of experience and education

Special Requirements

• Possess and maintain a valid driver’s license or ability to provide own transportation
• Travel to school district buildings and professional meetings