What are the responsibilities and job description for the Counter Supervisor position at Human Resource Plus?
Purpose
Our business is growing rapidly, and we are in immediate need of an honest and reliable Counter Supervisor. View Cleaners is looking to hire an enthusiastic, customer-service oriented individual with previous experience in managing personnel, inventory control, money handling, and problem solving. The ideal person should be comfortable working in a fast-paced environment. A Counter Supervisor is responsible for the day-to-day operations of the counter at that location. This job is a 40-hour per week position with the responsibility of having the store fully staffed for the 6 days and 12 hours we are open. In being a hands-on service and sales supervisory position, we expect a strong and responsible leader at all times.
Responsibilities Include
REQUIRED QUALIFICATIONS:
Duties require planning, organizing, and performing a variety of duties applying a wide range of procedures and rules. Duties require attention to detail, high degree of accuracy, reliability, timeliness, alertness, and use of judgment. Also requires writing ability, creativity, and concentration. Access to and use of confidential data where discretion/sensitivity is of utmost importance. Mature judgment and confidence.
PHYSICAL DEMANDS
Frequently required to walk, sit, talk, and hear. Occasionally required to stand, reach, stoop, and handle and/or lift and up to 25 pounds. Must be able to check reports for completion and accuracy and to retrieve and transmit information. Use of general office environment equipment.
Reasonable accommodations may be made to enable individuals to perform the essential functions. View Cleaners offers a variety of benefits including medical insurance, dental and vision plans, retirement plan, paid holidays, and vacation.
This job description is not intended to be all-inclusive, and employee will perform other reasonably required job duties as assigned by immediate supervisor or other management as required. It is not intended to be construed as an exhaustive list of all responsibilities.
This job description does not constitute written or implied contract of employment. View Cleaners is an at-will employer. As such, your employment is for no specific period of a time and may be terminated at will by either party with or without a reason or advance notice.
Our business is growing rapidly, and we are in immediate need of an honest and reliable Counter Supervisor. View Cleaners is looking to hire an enthusiastic, customer-service oriented individual with previous experience in managing personnel, inventory control, money handling, and problem solving. The ideal person should be comfortable working in a fast-paced environment. A Counter Supervisor is responsible for the day-to-day operations of the counter at that location. This job is a 40-hour per week position with the responsibility of having the store fully staffed for the 6 days and 12 hours we are open. In being a hands-on service and sales supervisory position, we expect a strong and responsible leader at all times.
Responsibilities Include
- Customer follow-up and problem solving/ track do-over’s
- Claims recommendations and resolution of problems
- Coordinate promise-date schedules with Production Manager
- Check overdue report daily
- Maintain a completed “Dry-cleaning Supervisor Check List”
- Be the referral for help, interviews, and hiring
- Give evaluation, disciplinary action, firing recommendations
- Conduct training, re-training
- Scheduling, time clock maintenance, absentee and tardy reports
- Authorize overtime and part time
- Filling in for days off, sick, vacation, late and leaves of absence
- Safety meetings, policy and procedure issues
- Physical inventory, aged and inactive inventory
- Tally daily receipts, petty cash reconciliation, cash drawers
- Janitorial and general cleanup, hanger sorting
- Ordering counter, janitorial, break room and first aid supplies
- Keep the customers happy, keep your staff happy, keep the work flowing
- Maintain routine inspections on machinery and tools needed
- Keep your shelves and conveyors in order and never compromise service
REQUIRED QUALIFICATIONS:
- Strong problem solving skills, basic accounting and documentation skills
- Ability to communicate effectively with customers and staff
- Ability to take initiative and follow directions as needed
- Strong decision-making skills and must be able to multi-task successfully
- Must be able to maintain certain confidential information
- Strong attention to detail
- Ability to always adapt and maintain composure in stressful situations
Duties require planning, organizing, and performing a variety of duties applying a wide range of procedures and rules. Duties require attention to detail, high degree of accuracy, reliability, timeliness, alertness, and use of judgment. Also requires writing ability, creativity, and concentration. Access to and use of confidential data where discretion/sensitivity is of utmost importance. Mature judgment and confidence.
PHYSICAL DEMANDS
Frequently required to walk, sit, talk, and hear. Occasionally required to stand, reach, stoop, and handle and/or lift and up to 25 pounds. Must be able to check reports for completion and accuracy and to retrieve and transmit information. Use of general office environment equipment.
Reasonable accommodations may be made to enable individuals to perform the essential functions. View Cleaners offers a variety of benefits including medical insurance, dental and vision plans, retirement plan, paid holidays, and vacation.
This job description is not intended to be all-inclusive, and employee will perform other reasonably required job duties as assigned by immediate supervisor or other management as required. It is not intended to be construed as an exhaustive list of all responsibilities.
This job description does not constitute written or implied contract of employment. View Cleaners is an at-will employer. As such, your employment is for no specific period of a time and may be terminated at will by either party with or without a reason or advance notice.