What are the responsibilities and job description for the Counter Salesperson position at Hajoca Corporation?
Are you outgoing and value customer service? Are you knowledgeable and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as a Counter Salesperson.
You Will
About the Role:
You Will
About the Role:
- Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
- Accurately process and fill Sales Orders generated at the sales counter.
- Attract and retain customers.
- Work with the PCM to establish revenue and margin targets.
- Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
- Ensure security and control is upheld at this primary point of customer contact.
- Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
- Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
- Successfully complete required safety and compliance training programs as assigned.
- Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
- 1 years' experience in customer service or counter sales; contractor sales preferred.
- Knowledge of products sold in the Profit Center
- Demonstrate outstanding customer service, verbal communication, and generous listening skills.
- Keep an up to date and comprehensive knowledge of products; be able to suggest associated products for purchase.
- Be able to build and maintain a positive working relationship with customers, vendors and co-workers.
- Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
- Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
- Be able to learn to operate warehouse material-handling equipment.
- Be able to learn to operate and demonstrate hand tools.
- Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
- Be able to learn and operate the computer related systems used to process orders.
- Read, write, speak, and understand English.