Project Management Office (PMO)

HuLoop is seeking a Leader of Project Management Office (PMO) to build and lead a high-discipline delivery organization responsible for execution excellence across all customer implementations. This leader will own project governance, delivery standards, execution rigor, and operational accountability across the services portfolio.

The PMO leader is responsible for ensuring every engagement is tightly managed, milestone-driven, and outcome-focused. This role sets the operating cadence for delivery, enforces standards, eliminates ambiguity, and drives teams to meet commitments. The ideal candidate thrives in high-growth SaaS environments and brings uncompromising focus on execution, timelines, and measurable results.

Job Responsibilities:

PMO Leadership & Delivery Governance

• Build and operate a centralized PMO that defines and enforces delivery standards across all projects
• Establish clear project governance frameworks, methodologies, and operating rhythms
• Drive disciplined project planning, milestone management, and execution tracking
• Create transparent reporting on project health, risks, dependencies, and outcomes
• Ensure all projects follow standardized delivery playbooks and best practices
• Intervene early and decisively when projects deviate from scope, schedule, or quality expectations

Execution Discipline & Accountability

• Instill a culture of ownership, urgency, and follow-through across delivery teams
• Enforce clear accountability for timelines, deliverables, and customer commitments
• Drive rigorous status reviews and operational cadences
• Remove execution bottlenecks and escalate issues rapidly
• Ensure cross-functional coordination between services, engineering, QA, and customer success

Resource Planning & Operational Efficiency

• Lead resource forecasting and allocation across active engagements
• Optimize utilization and delivery capacity to support company growth
• Standardize project estimation and effort modeling
• Continuously improve delivery efficiency and predictability

Customer-Facing Project Leadership

• Oversee complex, high-visibility customer implementations
• Serve as escalation point for delivery challenges
• Ensure consistent, professional communication with customers
• Protect scope integrity while maintaining strong client relationships

Process Improvement & Scale

• Continuously refine delivery methodologies to support scale
• Identify patterns, risks, and improvement opportunities across the portfolio
• Implement tools and systems that improve visibility and operational control
• Build repeatable delivery models that reduce variability and increase speed

Team Development

• Hire, coach, and develop a high-performing team of project managers
• Define role clarity, performance standards, and career paths
• Provide hands-on mentorship and performance management
• Build a culture centered on execution excellence and continuous improvement

Job Requirements:

• 10 years of experience leading project management or PMO functions in a SaaS or technology services environment
• Proven track record delivering complex, multi-project portfolios on time and on budget
• Deep expertise in project governance, methodologies, and operational execution
• Strong leadership presence with the ability to drive accountability and performance
• Experience scaling delivery organizations in high-growth environments
• Excellent communication and stakeholder management skills
• Experience working with distributed or global teams preferred
• Background in regulated or operationally complex industries is a plus
• Bachelor’s degree required, advanced degree or PMP certification a plus

What Success Looks Like:

• Consistently on-time, high-quality customer implementations
• Clear, real-time visibility into project health and portfolio performance
• Predictable delivery outcomes with minimal surprises
• High team accountability and execution discipline
• Improved delivery efficiency and scalability
• Strong customer confidence in HuLoop’s implementation excellence