What are the responsibilities and job description for the Front Office PRN position at Hughston?
Position Goal
Assist provider through greeting, registering, and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted, and charged as necessary.
Position Responsibilities:
Required:
Required:
Special Qualifications:
Assist provider through greeting, registering, and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted, and charged as necessary.
Position Responsibilities:
- Greet and register patients in a professional and welcoming manner.
- Print appropriate patient paperwork and collect insurance cards if not completed via the patient portal.
- Answer/Return phone calls and voicemails promptly within established timeframes.
- Schedule initial and return appointments with the correct appointment type and referring provider.
- Accurately enter the correct referring entity for each appointment.
- Maintain and update patient charts to ensure documentation is complete.
- Schedule return appointments and maintain patient chart organization.
- Add informative notes to appointments to assist providers and clinical staff.
- Track and follow up on “no show” appointments.
- Monitor provider schedules and patient flow throughout the day to ensure clinical efficiency.
- Understand and prepare what each provider requires for a productive clinic.
- Verify insurance benefits and eligibility; document accurately in the EMR system.
- Obtain and verify referral numbers and authorizations for upcoming appointments.
- Register and utilize online portals to obtain authorizations (if applicable).
- Collect co-pays, patient balances, DME deposits, and pre-payments at check-in.
- Collect outstanding balances in collections prior to scheduling.
- Post daily charges to patient accounts and balance all transactions accurately.
- Enter daily charge data and reconcile financial activity.
- Review, enter, and edit daily bank deposits and deposit reports.
- Prepare daily balance sheets, cashier’s reports, and deposit summaries.
- Accurately enter and update patient demographic and insurance information in the EMR.
- Scan scripts, referrals, medical records, and appointment requests into EMR.
- Print provider schedules and scripts at the start of each clinic day.
- Distribute work and school excuses to patients as needed.
- Send reports and relevant documentation to appropriate clinical staff, provider secretaries, or office management.
Required:
- Six (6) months experience in medical office setting.
- Medical Billing/Coding certification.
Required:
- High School Diploma or equivalent.
Special Qualifications:
- Valid Driver’s License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.
- Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.
- BLS Certification (if applicable).
- Basic computer skills.
- Must be able to work independently.
- Knowledge of AthenaNet and medical terminology.