What are the responsibilities and job description for the Member Service Representative - Bilingual position at Hughes Recruiting & Consulting?
Member Service Rep - Bilingual: Sterling, Illinois
Our customer in Sterling, Illinois, is looking for a service ‑ minded, detail ‑ oriented individual to join their team as a Bank Teller to work full ‑ time on 1st shift. In this role, you will support members by processing financial transactions, resolving questions, and delivering friendly, professional service in both English and Spanish.
Responsibilities of Member Service Rep - Bilingual:
- Independently maintain and balance an assigned cash drawer.
- Process routine member transactions accurately, including deposits, withdrawals, transfers, loan payments, check disbursements, and general ledger postings.
- Handle member questions and problem resolution using independent judgment, ensuring member satisfaction.
- Recognize when issues should be escalated to appropriate team members for resolution.
- Comply with all regulatory and compliance requirements related to deposit accounts.
- Respond to member inquiries in person in a timely, friendly, and professional manner.
- Handle coin machine operations, including changing coin bags and performing simple maintenance.
- Process mail and night drop transactions.
- Maintain knowledge of credit union products and services to answer basic member questions.
Member Service Rep - Bilingual Requirements and Qualifications:
- Bilingual in English and Spanish required.
- Cash handling experience required.
- High school diploma or GED required.
- Strong customer service skills and a service ‑ focused mindset.
- Basic computer skills required.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
Member Service Rep - Bilingual: $16.00/hour.
Member Service Rep - Bilingual Benefits:
- Health insurance.
- Paid time off.
- 401k with company match.
- Paid weekly.
- Direct deposit.
- Paid training.
Type: 1st Shift, Full ‑ time .
Schedule: Hours of operation are 8:45am – 5:15pm. Schedule will fall within this timeframe, with rotating Saturdays from 8:45am – 12:15pm once fully trained.
Apply now!
Are you ready to move from the worries of today to your dreams of tomorrow? If so, give Hughes a call. We are the top ‑ rated staffing, recruiting, and HR experts in the region. We are headquartered in Freeport, IL and have locations across Illinois, Wisconsin, and Minnesota. Where we have offices, we have connections to the best local jobs! Walk in our doors and you’ll find friendly professional staff who dig deep, get results, and most importantly have fun! The reviews speak for themselves—at Hughes we quickly hook you up with companies that offer competitive pay rates, great culture, and opportunities to grow. To get the ball rolling, visit us online at www.hughesrecruiting.com and complete our application. We’ll be in touch soon!
Job Type: Full-time
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
Work Location: In person
Salary : $16