Server

GENERAL SUMMARY: To serve food & beverage in a friendly, courteous and timely manner. Servers are to guide all guests on their best possible experience. Demonstrating a full knowledge of your restaurant and a genuine passion for service.

REQUIRED QUALIFICATIONS:

• Contributes to building and maintaining a positive work culture at all times

• Flexible schedule, especially during busy seasons

• Ability to communicate effectively

• Ability to prioritize and multitask in a fast-paced environment

• Ability to handle guest requests and needs in a professional and pleasant manner

• Ability to learn phones and POS system

• Ability to clearly communicate with both FOH and BOH

• A dependable means of transportation to and from work for all days scheduled

DESIRED SKILLS:

• Restaurant experience

• Confident, friendly and outgoing

• Highly organized

• Ability to anticipate waitstaff and guest needs

• Eagerness to learn and grow at all times

• Food safety/sanitation knowledge

• Spirits, wine, and beer knowledge

• Blue card certification

ESSENTIAL FUNCTIONS:

• Creates and fosters a positive environment at all times

• Ensure all safety and sanitation standards are strictly adhered to at all times

• Knowledge of reservation, phone and POS system(s)

• Adhere to the expectations of the secret shopper criteria

• Take food and drink orders promptly

• A full knowledge of all menu items both food and drink.

• Able to take any Guest on a tour of what we are and what we have to offer

• Assist in maintaining and clearing tables during dining experience

• Assist in host, bus, and runner tasks, it is all of our jobs to get the job done

• Constant communication with the team and MOD

• Understands when to ask for help, within the team

• Handling and communicating guest special needs or requests

• Knowledge of guest dietary restrictions and preferences

• Knowledge of hours of operation, entertainment schedules, restaurant address /phone number

• Adheres to all safe cash handling procedures/payments

• Performs all other duties as assigned by management team

CULTURAL TASKS:

• Knowledge of our mission statement

• Knowledge of area attractions

• Promotes the “Aloha Pass It On” initiative to the community

• Embodies the Aloha spirit

• Exudes a Guest first mentality and philosophy

PHYSICAL REQUIREMENTS:

• The employee must be able to occasionally lift and/or move up to 50 pounds.

• Standing/moving for up to 10 hours

• Ability to climb stairs