Practice Manager - Specialty Practices

Job Details

Description

Under the general supervision of the Senior Director of Specialty & Ancillary Services, is responsible for overall day-to-day management and supervision of the assigned practices. The position requires full understanding and participation in fulfilling the vision and mission of the Hospital.

Financial Management, Planning & Reporting

• Ensures practice documentation is up to date to ensure timely submissions and revenue cycle integrity.
• Assists Director in preparing practice budgets in line with Hospital and Practice(s) objectives and guidelines.
• Assist with monitoring and ensuring practices are operating within budget and to productivity and operational goals at all times.
• Assists with monitoring and processing accounts payables appropriately.
• Supervises and approves all practice staff & provider payroll.
  
  

Services, Quality Improvement & Risk Management

• Ensures practice employees and Providers are providing the highest level of customer service to both internal and external customers. Works collaboratively with all hospital departments to ensure the best experience possible for all internal and external customers.
• Responds to and resolves patients' issues in a timely, professional, and friendly manner. Follows procedure for all patient dismissals or other patient experience related concerns.
• Presents the practice(s) and Hospital positively at all times.
• Assist in ensuring compliance with Hospital policies, procedures, and regulations at all times.
• Continually seeks opportunities for quality improvement in process, services, operations, and clinical quality/outcomes. Supports and coordinates all practice and Hospital quality improvement efforts and reporting.
• Implements improvement initiatives in a timely fashion and in the best interest of the practice(s). May assist with the identification of such opportunities.
  
  

Operations, Technology & Facility

• Assists with ensuring all technical equipment, computer systems and applications, and facilities are adequate for the delivery of patient care while also meeting desired goals for appearance, safety, and ease of function at all times. Monitors repairs and improvements against plan.
• Assists with ensuring adherence to all policies, procedures, programs, protocols, and systems to provide an efficient and accurate patient encounter. Participates in the development of such when necessary.
• Delegates and assigns appropriate tasks to optimize resources in meeting provider, practice, and patient needs. Monitors task delegation to ensure timely completion within established procedures and safety conditions.
  
  

Human Resources

• Verifies with the Medical Staff Office in assuring Provider credentialing, privileges, and licenses are up-to-date and appropriate.
• Ensures the appropriate level of well-trained staff is available when necessary and needed to provide the highest level of quality and service to patients and Providers.
• Works with the Director to identify staffing needs. Participates in the hiring and onboarding process.
• Assists in developing staff to ensure practice objectives are met. Assists with ensuring staff have adequate training and tools to provide the desired level of service and quality.
• Holds regularly scheduled department meetings in an effort to effectively communicate departmental goals, important updates, and announcements.
• Assists with the scheduling of Providers and staff to meet the Hospital, practice(s), and patients' needs. May be responsible for the on call scheduling of Providers.
• Completes performance reviews, development plans, training, and performance improvement including coaching and accountability conversations of designated staff.
• Works in collaboration with Marketing team to promote service lines.
• Facilitate meet and greets with Primary care practices both internally and externally.
  
  

Leadership Capabilities

• Budget management: prepares department budget
• Decisiveness: displays an appropriate bias for action, mindful problem definition and calculated risks, determines when data is sufficient for decision-making and moves forward, seeks “win-win” outcomes
• Leading others: has a plan and clear expectations. Involves and delegates appropriately. Holds associates accountable and confronts problem behavior or unsatisfactory performance promptly and fairly. Assures that recognition and rewards are linked to quality actions
• Managing relationships: maintains constructive “key stakeholder” relationships; confronts issues without alienating others; uses collegial approach, and positive personal influence to achieve cooperation
• Operational plan: demonstrates knowledge and skills necessary to develop and implement operational plan
• Results-oriented: demonstrates perseverance and focus in the face of obstacles; takes responsibility and moves forward; is timely and comprehensive in follow-through and achievement
• Style flexibility: can be both firm and compassionate; can lead and let others lead; is self-confident, but demonstrates appropriate humility; aware of personal impact and effectively adapts to different circumstances
• Completes all annual evaluations on or before the due date
  
  

Organizational Expectations

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
• Safety: Practices workplace safety daily
  
  

Employee Engagement

• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date
  
  

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
• Ability to effectively manage considerable mental stress
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
• Familiarity with computer and other business machines
  
  

Qualifications

College degree preferred with broad knowledge of medical practice field.

Three to five years in healthcare management position or demonstrated relevant training and experience preferred.

BLS Required